Social Media Content Review Analyst with English

4 days ago

Dublin, Dublin City, Ireland Cpl Full time
Join Our Team as a Community Operations Analyst - UKIA Market English-speaking- EVENING SHIFT ONLY

Are you passionate about creating positive, safe online experiences? Do you thrive in fast-paced, dynamic environments and possess strong interpersonal skills? If so, we have the perfect opportunity for you

Position: Community Operations Analyst

Location: Sandyford (D18), Ireland

Working Hours: 36.5 to 40 hours per week, flexible shifts from Monday to Sunday (including Bank Holidays)

Contract Type: Permanent

Working Hours: 6PM-2AM

What You'll Do:

As a Community Operations Analyst, you'll be at the heart of our client's community, providing empathetic, accurate, and timely assistance to resolve inquiries. You will:

  • Advocate for our Community: Use your knowledge of our client's products and community standards to make well-balanced decisions and become an effective advocate.
  • Investigate and Resolve Issues: Address user inquiries, support requests, and reports of potentially abusive content with high quality and speed.
  • Enforce Standards: Monitor and enforce our client's Terms of Use, ensuring a positive user experience by reviewing reported content.
  • Improve User Experience: Gather and analyze data to identify trends and inefficiencies, suggesting scalable solutions for community support.
Your Skills and Qualifications:
  • Multilingual: Fluent in both English and French
  • Empathetic Communicator: Strong interpersonal skills with an emphasis on empathy and effective verbal and written communication.
  • Resilient and Adaptable: Thrive in a fast-paced, pressured environment with a positive approach to challenges.
  • Problem Solver: Strong decision-making and problem-solving abilities.
  • Team Player: Ability to work collaboratively within a team while managing time effectively to hit KPIs consistently.
Why Join Us?
  • Onsite Perks: Free canteen access during shift hours.
  • Health and Wellness: Comprehensive health care, wellness programs, and access to Covalen Group Scheme and Employee Assistance Programme (EAP).
  • Development Opportunities: Extensive training and development programs to support your career growth.
  • Eco-Friendly Benefits: Participate in our Tax Saver and Bike to Work schemes.
Essential Competencies:
  • Cultural understanding of the market.
  • Office environment experience is preferable.
  • Extremely reliable, consistent, and hard-working.
  • Passionate about ensuring a positive, safe user experience.
  • Flexible and able to learn new information quickly.

· Health insurance

· Extensive Training & Development

· Free access to CPL's Group Scheme website

· Free access to CPL's 24hr Employee Assistance Programme

· Free access to CPL's Wellness Programme

· CPL's Tax Saver Scheme

· CPL's Bike to Work Scheme

· Parking Onsite*

Eligibility:
  • Must be eligible to work full-time in Ireland (Stamp 4, Irish citizenship, or European).
Apply Today

If you are ready to make a difference and contribute to a safe and supportive online community, apply now to join our dedicated team as a Community Operations Analyst by emailing your application to Let's create a positive impact together

Make your mark in the digital world—become a Community Operations Analyst and advocate for our vibrant community

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