Junior Application Systems Engineer

4 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

The Application Engineer contributes to Cpl by providing technical support in developing solutions; preparing and delivering product presentations / demonstrations; evaluating customer readiness and conducting training, as well as identifying and resolving application or environmental issues. Working as part of the IT team, this position plays a vital role in interfacing with Cpl's customer base and internal staff by providing expert level technical support of our various IT systems.

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.

Be You, Be Kind, Be Proud

** Note – this is an internal job within the Cpl Group IT team and not for one our clients **

Working as part of the IT team within Ireland's leading recruitment company, this position plays a vital role in interfacing with Cpl's customer base and internal staff by providing expert level technical support of our various IT systems. The Application Engineer contributes to Cpl by providing technical support in developing solutions; preparing and delivering product presentations / demonstrations; evaluating customer readiness and conducting training, as well as identifying and resolving application or environmental issues.

This role is ideally suited to a graduate or a person with 1-2 years' experience and who is looking for a challenging career that provides you with the ability to advance personally and professionally.

There is also the opportunity for continued professional development in the area of DevOps.

Essential Duties & Responsibilities


• Responds to technical inquiries via helpdesk, phone and email, working across other teams to obtain additional information or support, and managing both internal and external customer expectations.


• Develops alternative technical solutions; planning systems integration; isolating problems and communicating technical solutions; providing support estimates.


• Prepares reports by collecting, analysing, and summarising information with our own systems.


• Other responsibilities can include; software testing, creating instructions and diagnosing problems


• Practices quality service by following organisation standards.


• Creating and maintaining product standards documentation, application notes, training manuals, and knowledge base libraries.


• Conducting training sessions for both customers (domestic and international) and internal personnel.


• Some EU travel required on occasion to other offices

Desired Skills & Experience


• Graduate or 1-2 years' experience


• Willing to work hard and learn


• Highly organised with an ability to efficiently handle numerous projects simultaneously.


• Ability to quickly isolate problems and implement solutions in real-time.


• Ability to learn new concepts and systems quickly.


• An outgoing personality with a passion for supporting the customer.

What we offer:

· Competitive Financial and Benefits package

· Flexibility and Smart Working Practices

· Health & Wellbeing initiatives

· Career Development Progression opportunities

· Further Learning & Development opportunities

· Vibrant Sports & Social club

Why Join us?

Check out our Cpl Perks Pack which will give you a sense of what Cpl has to offer: Cpl Perks Pack

Company Background:

Our vision is to be the world's best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people. Cpl is Ireland's largest talent solutions provider and is a subsidiary of Outsourcing Inc, a Tokyo headquartered publicly listed organisation which operates in 39 countries, spanning 6 continents. Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl's Future of Work Institute. Cpl employs almost 14,000 people and have almost 50 office locations operating in 13 countries world-wide - Ireland, United Kingdom, Germany, Belgium, France, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Switzerland, Tunisia and the United States - and has ambitious plans to grow our international footprint even further. It is a very exciting time to join Cpl.

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. We recently listed 7th in the Best Places To Work in the large category in Ireland and we are also the only Talent Solutions & Recruitment provider to be placed in the Top 30. We are recognised as one of the Best Places To Work for Women and a Great Place To Work for Health & Wellbeing in its inaugural year. Cpl is also listed 24th in the Best Workplaces Europe 2023(Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion and we were awarded the first ever National Diversity & Inclusion Award - Company of the Year in 2023. We were crowned Ireland's Fittest Workplace for 2023 and has also been awarded Bronze status from EcoVadis in recognition of our sustainability achievements, placing us within the top 25% of companies assessed for sustainability performance.

To get a sense of what it's like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.

Cpl Core Competencies:


• Communicate with Impact


• Lead & Deliver Business Results


• Collaborate & Contribute to Driving our Success


• Be Client Centric & Commercially Aware


• Problem Solve & Innovate Creatively


• Continuous Development of Self & Others

Cpl Core Values

Accountability, Customer Focus, Communication, Respect, Empowerment

To Apply for this role select Apply or email

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