Sales Development Representative

4 weeks ago

Dublin, Dublin City, Ireland Zendesk Full time
Job Description

Sales Development is the driving force behind Zendesk's EMEA business pipeline. At Zendesk, we offer top-notch sales training to help you boost your skills and advance your career. We are dedicated to recruiting and motivating top talent to excel in sales.

This role marks the beginning of an exciting sales career journey with us, playing a crucial role in Zendesk's ongoing success in EMEA. We are seeking outstanding sales professionals to drive new business for our organization.

Zendesk is a global leader in Customer Support Platforms, experiencing rapid growth in EMEA due to the value our products bring to customers. Join a team of talented, ambitious, and fun sales experts who embody Zendesk's unique culture. The ideal candidate will have a proven track record of success in a fast-paced environment.

You will:
  • Contribute as a key team member by driving new business and executing strategies for your region.
  • Handle a large volume of inbound leads in our CRM to identify high-value opportunities for Account Executives.
  • Utilize strong communication skills for upselling and cross-selling before passing leads to our AEs.
  • Demonstrate creativity in a Zen environment, finding innovative ways to work efficiently.
  • Strive to exceed targets and metrics with motivation.
  • Represent the brand, focusing on delivering an exceptional customer experience.
  • Acquire knowledge to build a successful sales career path.
  • Thrive in a multicultural team catering to European, Middle Eastern, and African markets.
  • Foster a positive team environment for a vibrant and enjoyable atmosphere.
You have:
  • A passion for entering or progressing in consultative sales.
  • Sales experience is a plus, but not mandatory with a Bachelor's or Master's degree.
  • Business experience (preferably in SaaS sales / business internships) and a customer-centric and inquisitive approach.
  • A proactive and determined attitude with a focus on success and overachievement.
  • Strong written and verbal communication skills.
  • Fluency in English and another European language is a plus.

Zendesk software is designed to bring peace to the chaotic world of customer service, facilitating billions of conversations with renowned brands. The company prioritizes providing a fulfilling and inclusive work experience, offering a hybrid work model that combines in-person collaboration with remote flexibility.

In this role, the hybrid experience involves onsite teamwork for connection, learning, and collaboration, coupled with remote work flexibility. The role requires attendance at the local office for part of the week, with the specific in-office schedule determined by the hiring manager.

Enhancing Customer Experience
Zendesk's software aims to bring tranquility to customer service chaos, powering numerous conversations with beloved brands. The company advocates for digital-first customer experiences both internally and externally. With over 5,000 employees worldwide collaborating from various locations, Zendesk promotes teamwork and unity.

As an equal opportunity employer, Zendesk actively promotes diversity, equity, and inclusion in the workplace. We assess candidates and employees solely based on their qualifications and merit, disregarding factors like race, gender, religion, or other characteristics protected by law. Zendesk strives to accommodate applicants with disabilities and disabled veterans in accordance with applicable laws.

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