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Head of Mechanical Department
4 months ago
Description du poste :
Here at The Spa in the Cashel Palace Hotel, we have created a unique relaxing experience for our guest, and are now looking for a Spa Manager to join our growing team.
Role Requirements
- Must have the ability to be front of house contact for Spa Guests and Team Members for information on spa products, treatments & facilities.
- Passionate about delivering a 5-Star standard of service and exceeding guests expectations.
- To take responsibility for the operational and financial control of the Spa & Pool/ Gym area ensuring its complete viability.
- Ability to maintain and update various operating systems and sites. Experience in Hot Soft Spa, Alkimii and Procure Wizard (or similar platforms).
- Managing the day-to-day operations of the Spa, including hiring and training staff, scheduling appointments, and organizing events
- Coordinate all aspects of our guests' journey through the spa and linking in with other hotel departments to ensure best guest experience.
- To liaise with the Sales & Marketing Manager in the preparation and development of marketing plans for the year and co-ordination of all promotional plans and projects for the facility.
- Experience with stock ordering, auditing spa inventory and dealing with multi supply partners to ensure monthly stocks are completed in a timely fashion and completed accurately and thoroughly.
- Experience in the daily running's and financial transactions for a spa. e.g. budgets, P&L and daily cash ups.
- Support, encourage and motivate the team giving feedback and guidance.
- Developed skills in training and onboarding new staff members.
- Have strong therapeutic and treatment skill sets along with product retail sales experience.
- Consulting with the Spa Director on business decisions such as pricing packages or hiring new employees.
- Scheduling staff members' time effectively to ensure that each employee is working efficiently and that there is enough staff coverage at all times.
- Reviewing customer feedback to identify areas where improvement is needed.
If your ready to join our growing team please apply now
Great employee benefits as part of the overall package.
- Sick pay
- On-site parking
- Employee discount
- Bike to work scheme
- Wellness program
- Food allowance
- Company events
- Staff Discount
