Service Desk Agent

4 weeks ago

Dublin, Ireland Atos Se Full time

This role is based onsite in our Dublin office and is an ongoing contract.It is a Monday - Friday working pattern.ATOS Ireland is part of the Global ATOS family and a key supplier of high quality IT and Consultancy services for local customers based in Republic of Ireland.We are a dynamic and diverse team committed to working together to find innovative and tailored solutions, with services spanning Digital Workplace, Networking, Infrastructure, Security, Software Development, and Business Platform Support, leveraging many years of bespoke experience in the local market and beyond.We are passionate about internal opportunities and people development.If you want to join a close knit team and learn about a wide span of different tooling and technologies this is the team for you.You will receive 2 weeks of onboarding learning about all elements of the global and local company – tailored in the latter half to your primary assigned customer.You will be assigned a buddy to help you settle in and traverse all of the new processes and resources you now have access to.If you are passionate about using technology to assist in solving complex problems and enjoy a high energy environment where learning and innovation are recognised strengths then this is the place for you.Due to recent success, we are now hiring three new colleagues with the below experience, that will be comfortable stepping into an active role with Atos.From that starting point, you will be given opportunities to learn and widen your knowledge base, all of which combined can lead to longer-term career progression if this is what you seek.It is our mindset to pursue this and reward our colleagues when opportunities arise.Working knowledge of Windows 10 and 116+ months previous IT contact center or customer service experienceOr has worked in a target driven environment where incidents must be managed within specific SLA's Service Desk AgentRelevant IT Certification or equivalent, for example (eg MD100, MS900, CompTIA A+)Role OverviewThe Service Desk Agent provides technical support and assistance to end users of IT services provided by the company.As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for our Customers in Ireland.To SucceedFluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services.Able to quickly build rapport with customers, colleagues and managementFlexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.Creativity: Takes innovative approaches to problem solvingDiligence: Follow-up and Monitoring, Check progress against targets, reporting as necessary and taking action.High level of motivation and focus on daily tasksEnthusiasm to seek out opportunities within the businessPlease click Apply to find out more.If you require additional support with the recruitment process, please let us know during the application process, or email us directly at ******#J-*****-Ljbffr

  • IT Service Desk Manager

    5 days ago

    Dublin Pike, Ireland Mater Private Network Full time

    Join to apply for the IT Service Desk Manager role at Mater Private Network Join to apply for the IT Service Desk Manager role at Mater Private Network Get AI-powered advice on this job and more exclusive features. Mater Private Network have an exciting job opportunity for a IT Service Desk Team Lead to join our Mater Private Network Team. We are...

  • IT Service Desk Engineer

    2 weeks ago

    Dublin, Ireland Cpl Full time

    IT Service Desk Engineer Immediate StartDublin City Centre On-SiteSalary €60, per yearInitial 3 month ContractProviding in-office support for the Dublin Hub Office. Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.Support SaaS tools, compliance practices,...

  • Service Desk Analyst

    2 weeks ago

    Dublin, Ireland Sabeo Full time

    Description Eligibility: Stamp4/Stamp 1G Dependent Visa/EU Citizen/British Citizen only, as we are not dealing with sponsorship roles. One of my Life Insurance client is urgently looking for a Service Desk Analyst for an onsite support role in Abbey St.Service Desk – 2 positions vacantContract role until the end of the year initially(Chances of extension...

  • SMCBFI Support Agent

    3 days ago

    Dublin, Ireland Manpower Full time

    SMCBFI APPLICATION SUPPORT AGENTS - MORNING SHIFT ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role employed with ManpowerGroup Ireland. ABOUT SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse...

  • IT Service Desk Manager, EMEA

    3 days ago

    Dublin Pike, Ireland Toast Full time

    Join Toast as an IT Service Desk Manager, EMEA . Toast is a rapidly growing, innovative technology company empowering restaurants of all sizes to build great guest experiences and run their operations smoothly. The IT Operations team at Toast is the backbone of our technology infrastructure, dedicated to providing exceptional support and seamless operations...

  • It Service Desk Manager, Emea

    4 weeks ago

    Dublin, Ireland Toast Tab, Inc. Full time

    Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Toast is a rapidly growing, innovative technology company empowering restaurants of all sizes to build great guest experiences and run their operations smoothly.We're on a mission to be the...

  • Deal Desk Manager

    7 days ago

    Dublin Pike, Ireland Intercom Full time

    Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our...

  • ▷ High Salary: Service Desk Analyst

    5 days ago

    Dublin, Ireland Ergo - Information Technology Full time

    Job Title: Service Desk Analyst Location: Dublin 1 Job Type: Permanent Work Type: Onsite Role Type: First Line Technical Support Overview of Role Our client requires a Service Desk Analyst to provide first line technical support to internal staff, handling IT‑related issues through analysis, diagnosis, and resolution. The role involves ownership of...

  • L2 Service Desk Engineer

    4 weeks ago

    Dublin, Ireland Landmark Technologies Full time

    OverviewL2 Service Desk Engineer at Landmark Technologies.We are seeking a skilled Level 2 (L2) Engineer to join our dynamic team at Landmark Technologies, a leading Managed Services Provider (MSP).The ideal candidate will possess expertise in managing and troubleshooting various IT infrastructure components, with a strong focus on Sonicwall Firewalls,...

  • Service Desk

    3 days ago

    Dublin Pike, Ireland Ergo - Information Technology Full time

    Job Title: Service Desk Team Lead 1 Location: Ergo Dublin (On-site) Job Type: Permanent Work Type: On-site Role Type: Management / IT Service Delivery Overview of Role You will lead regional and global Service Desk teams (L1, L2) delivering ITSM, Infrastructure, SIAM, and vendor‑managed services to clients in financial, life sciences, and public...