Service Desk Agent

6 days ago

Dublin, Ireland Atos Se Full time

This role is based onsite in our Dublin office and is an ongoing contract.It is a Monday - Friday working pattern.ATOS Ireland is part of the Global ATOS family and a key supplier of high quality IT and Consultancy services for local customers based in Republic of Ireland.We are a dynamic and diverse team committed to working together to find innovative and tailored solutions, with services spanning Digital Workplace, Networking, Infrastructure, Security, Software Development, and Business Platform Support, leveraging many years of bespoke experience in the local market and beyond.We are passionate about internal opportunities and people development.If you want to join a close knit team and learn about a wide span of different tooling and technologies this is the team for you.You will receive 2 weeks of onboarding learning about all elements of the global and local company – tailored in the latter half to your primary assigned customer.You will be assigned a buddy to help you settle in and traverse all of the new processes and resources you now have access to.If you are passionate about using technology to assist in solving complex problems and enjoy a high energy environment where learning and innovation are recognised strengths then this is the place for you.Due to recent success, we are now hiring three new colleagues with the below experience, that will be comfortable stepping into an active role with Atos.From that starting point, you will be given opportunities to learn and widen your knowledge base, all of which combined can lead to longer-term career progression if this is what you seek.It is our mindset to pursue this and reward our colleagues when opportunities arise.Working knowledge of Windows 10 and 116+ months previous IT contact center or customer service experienceOr has worked in a target driven environment where incidents must be managed within specific SLA's Service Desk AgentRelevant IT Certification or equivalent, for example (eg MD100, MS900, CompTIA A+)Role OverviewThe Service Desk Agent provides technical support and assistance to end users of IT services provided by the company.As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for our Customers in Ireland.To SucceedFluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services.Able to quickly build rapport with customers, colleagues and managementFlexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.Creativity: Takes innovative approaches to problem solvingDiligence: Follow-up and Monitoring, Check progress against targets, reporting as necessary and taking action.High level of motivation and focus on daily tasksEnthusiasm to seek out opportunities within the businessPlease click Apply to find out more.If you require additional support with the recruitment process, please let us know during the application process, or email us directly at ******#J-*****-Ljbffr

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