Client Resolution Specialist
1 week ago
This Client Resolution Specialist involves working within the Payment Team Collections function and will be based at the office in Dublin, with the principal responsibility of supporting the cash collection from our ever-growing client base across Ireland.You will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused resolutions that brings the account back within terms. You will rise to the challenge of hitting collection targets and meeting all individual KPIs and SLAs. The role requires a pragmatic and commercial approach to problem solving coupled with client issue identification and resolution.Day-to-Day ResponsibilitiesContacting clients in relation to their overdue accounts.Handling payment and service queries principally via telephone.Take ownership as first point of contact for client service issues, identifying the root cause and offering a suitable resolution or directing to the relevant team.Understand all client databases and systems to adequately investigate and respond to the client.Provide 'Super Service' when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records.Liaise with clients via written correspondence, telephone, and video calls as required.Processing debit/credit card payments.Liaising with the local team to ensure client accounts and internal processes operate as smoothly as possible.Complete requests for account adjustments where required. When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages. What you Bring to the TeamClient service skills with a particular focus on rapport building and issue resolution. Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner. Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence. Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service To complete work-flow tasks relating to credit control in an accurate and timely fashion Benefits25 days' holiday, plus bank holidays.Day off on your birthday.Quarterly incentives Holidays increase after 2- and 5-years' service. Ad hoc daily, weekly, and monthly incentives. Pension Plan and Life Insurance options. Access to Employee Assistance Programme. If you're confident, positive and an excellent communicator, who can work in a fast paced, dynamic environment apply with your cv or reach out to 48922SKINDIRE
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Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAssociate / Senior Associate Litigation and Dispute ResolutionDublin 4 FirmProfileAbout our Litigation and Dispute Resolution OfferingOur Litigation and Dispute Resolution team advises and represents commercial clients, both domestic and international, operating in the insurance, IT, aviation, retail, banking, financial, and regulatory sectors with all...
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Dublin, Dublin City, Ireland Reed Specialist Recruitment Limited Full timeAssociate / Senior Associate Litigation and Dispute ResolutionDublin 4 FirmProfileAbout our Litigation and Dispute Resolution OfferingOur Litigation and Dispute Resolution team advises and represents commercial clients, both domestic and international, operating in the insurance, IT, aviation, retail, banking, financial, and regulatory sectors with all...
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Dublin, Dublin City, Ireland Hunter Savage Full timeLitigation & Dispute Resolution (eDiscovery) Lawyer | Dublin | 6+ years' PQEWe are hiring for our client, a prestigious top-tier law firm, seeking an experienced Litigation & Dispute Resolution (eDiscovery) Lawyerto join their market-leading team in Dublin. This is an excellent opportunity to work on complex, high-profile litigation and dispute resolution...
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Sales & Client Account Specialist
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Dublin, Dublin City, Ireland Abrivia Full timeJob Title: Sales & Client Account Specialist Location: Dublin City South, Ireland Model: Fully Onsite for 6 months and then Hybrid. About the Role: Are you a proactive and driven individual with a passion for sales, customer engagement, and business growth? We are seeking a Sales & Client Account Specialist support our sales team by generating new business...
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Litigation and Dispute Resolution Solicitor
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Client Onboarding Specialist
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Client Technical Specialist
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Client Support Specialist
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Client Technical Specialist
2 days ago
Dublin, Dublin City, Ireland Avature Full timeWe're IBM, a leading provider of business automation solutionsthat empower organizations to make data-driven decisions. Our cutting-edgeproducts leverage Artificial Intelligence (AI) and Machine Learning (ML)to automate complex processes, improve efficiency, and drive innovation.Your role and responsibilitiesWe're seeking an experienced Technical Engineer to...
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Client Technical Specialist
2 weeks ago
Dublin, Dublin City, Ireland Avature Full timeWe're IBM, a leading provider of business automation solutionsthat empower organizations to make data-driven decisions. Our cutting-edgeproducts leverage Artificial Intelligence (AI) and Machine Learning (ML)to automate complex processes, improve efficiency, and drive innovation.Your role and responsibilitiesWe're seeking an experienced Technical Engineer to...
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Pharmacovigilance Specialist
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IT Support Specialist
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Application Support Specialist
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Data Governance Specialist
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Dublin, Dublin City, Ireland Real Time Recruitment Full timeJob Title: Data Governance Specialist (Contract)Location: Dublin, Ireland (Hybrid)Contract Type: 6-12 months, with potential for extensionRate: €500 per dayJob Description:Our client is seeking a highly skilled Data Governance Specialist for an exciting contract role in Dublin. As a Data Governance Specialist, you will play a key role in driving and...
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IT Project Manager
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Mortgage Specialist
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HR Specialist
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Relocation Specialist
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Client Solutions
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