Client Relationship Director
4 days ago
The Panel Group: A Leader in Client Delivery
We pride ourselves on delivering exceptional results for our clients. Our team is committed to driving innovation and excellence in every aspect of our business.
About the Role
We are seeking an experienced Client Delivery Success Manager to join our team. In this role, you will be responsible for overseeing client onboarding, managing key accounts, and ensuring seamless service delivery.
Main Accountabilities
- Client Onboarding and Portfolio Management: Ensure smooth client onboarding and manage a portfolio of clients to meet their needs and expectations.
- Collaboration and Process Improvement: Work closely with Clinical Leads and Business Operations to identify opportunities for process improvements and implement changes to enhance customer success.
- Client Reporting and Review Meetings: Lead client reporting and business review meetings, providing data-driven insights to inform business decisions.
- Issue Resolution and Feedback Management: Proactively handle client requests, feedback, and issue resolution to maintain strong relationships.
- Account Growth and Long-Term Relationships: Identify opportunities to grow accounts and foster long-term relationships through proactive engagement and exceptional service delivery.
Requirements and Qualifications
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