Desktop Support Technician

1 day ago

Sligo, Sligo, Ireland Quantum World Technologies Inc. Full time

Direct message the job poster from Quantum World Technologies Inc.
Contract and 100% Onsite
Job Description
The Deskside Support Technician will provide comprehensive technical support for the client's campus-based personnel.
With minimal supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket.
Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem-solving skills.
Installs and configures company standard applications.
Supports key service-level goals including response time and end-user satisfaction.
Job Requirements Skills
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Excellent communication and customer service skills.
Dedication to customer service.
Excellent teamwork skills.
Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)
Ability to perform root cause analysis and determine appropriate course of action based on result
Language Skills
Official Local Language on a native or at least very good (fluent) level (C1/C2)
English on an advanced level (B2 or higher)
Education
BS or BA degree preferred or equivalent work experience
A+ Certification or equivalent required.
Minimum of 12months of Desktop support experience
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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