Information Technology Technical Support Specialist

1 week ago

Sligo, Sligo, Ireland beBeeDesktop Full time €40,000 - €55,000

Job Overview

The successful candidate will provide technical support for a campus-based team, with a focus on software and hardware troubleshooting.

Key Responsibilities:

  • Provide comprehensive technical support to the client's campus-based personnel, including receiving user tickets, documenting actions taken, and communicating effectively with the user community.
  • Resolve intermediate to complex computer software and hardware problems by applying trouble-shooting and problem-solving skills.
  • Install and configure company standard applications.
  • Support key service-level goals, including response time and end-user satisfaction.

Requirements:

  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
  • Excellent communication and customer service skills.
  • Dedication to customer service.
  • Excellent teamwork skills.
  • Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar).
  • Ability to perform root cause analysis and determine appropriate course of action based on result.
  • Official Local Language on a native or at least very good (fluent) level (C1/C2).
  • English on an advanced level (B2 or higher).
  • BS or BA degree preferred or equivalent work experience.
  • A+ Certification or equivalent required.
  • Minimum of 12months of Desktop support experience.
  • Seniority level: Mid-Senior level.
  • Employment type: Contract.
  • Job function: Information Technology.
  • Industries: IT Services and IT Consulting.

What We Offer:

This is a contract role that requires a skilled desktop support technician. The ideal candidate will have excellent communication and customer service skills, as well as experience in supporting and troubleshooting various software and hardware platforms.

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