Desktop Technical Support Specialist

5 hours ago

Sligo, Sligo, Ireland beBeeSupport Full time €35,000 - €45,000

Job Overview

We are seeking an exceptional Desktop Support Specialist to join our team. As a key member of our support group, you will provide comprehensive technical assistance to our personnel, customers, and service providers.

Main Responsibilities:

  • Provide timely and effective technical support services via various communication channels.
  • Perform tasks related to IMAC, including data migration, hardware troubleshooting, and software upgrades.
  • Resolving customer incidents in both software and hardware environments.
  • Maintain accurate records of ticket progress within our incident management system.
  • Self-monitoring tickets to ensure proper escalation and resolution consistent with SLA's.
  • Adhere to established Asset Management procedures.
  • Offer setup and support services for conference rooms and internal VoIP telephones.
  • Collaborate with IT Infrastructure support groups to escalate incidents and track issues.
  • Document customer interactions within tickets for future reference.
  • Foster effective communication with the Deskside Management Team regarding asset management, break/fix, or Service Desk processes.
  • Share current technical knowledge and best practices concerning proprietary applications.
  • Perform additional responsibilities in accordance with organizational policies, procedures, and laws.

Qualifications and Skills:

  • Excellent problem-solving skills and ability to exercise sound judgment.
  • Superior communication and customer service skills.
  • Dedication to providing exceptional customer service.
  • Exceptional teamwork skills.
  • Advanced desktop support technical skills.
  • Experience in supporting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), and Desktop tools (Bomgar).

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