Desktop Support Technician

5 days ago

Sligo, Sligo, Ireland Quantum World Technologies Inc. Full time

Direct message the job poster from Quantum World Technologies Inc.

Contract and 100% Onsite

Job Description

The Deskside Support Technician will provide comprehensive technical support for the client's campus-based personnel. With minimal supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket. Resolves intermediate to complex computer software and hardware problems by applying trouble-shooting and problem-solving skills. Installs and configures company standard applications. Supports key service-level goals including response time and end-user satisfaction.

Job Requirements Skills

  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
  • Excellent communication and customer service skills.
  • Dedication to customer service.
  • Excellent teamwork skills.
  • Experience in supporting and troubleshooting Microsoft Office 365, Windows Operating Systems, VPN client software (Citrix), Desktop tools (Bomgar)
  • Ability to perform root cause analysis and determine appropriate course of action based on result

Language Skills

  • Official Local Language on a native or at least very good (fluent) level (C1/C2)
  • English on an advanced level (B2 or higher)

Education

  • BS or BA degree preferred or equivalent work experience
  • A+ Certification or equivalent required.
  • Minimum of 12months of Desktop support experience
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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