Laya Healthcare Customer Service Advisor

Laya Healthcare Customer Service Advisor
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Locations:
Little Island
Time Type:
Full time
Posted On:
Posted 5 Days Ago
Job Requisition ID:
JR2001600
Estimated Travel Percentage (%):
Relocation Provided:
Description
How would you like to join our team and work with one of the Great Places to Work?
Do you want to work in a fun working environment that will both challenge and reward you?
If so, Laya Healthcare has an exciting opportunity for you in our Customer Service Department.
Full-time positions available.
The Role:
Support our members' enquiries, evaluate situations, and respond appropriately through all contact channels.
Record and respond to all complaints to ensure that they are dealt with in a timely manner, in accordance with guidelines set out within the Consumer Protection Code.
Ensure computer records reflect up-to-date communications with the member.
Ensure that members' payment methods are accurate, and all transactions recorded on individual or group accounts to reflect billing changes.
Sell Laya Healthcare products to individuals and groups and ensure follow-up action to each sale, in accordance with Sales Procedures.
Enrol members on the Avondhu system and ensure members' details are entered correctly.
Achieve required CX standards across all interactions on all our channels.
Carry out credit control in instances where monies are outstanding.
Identify and contribute to continuous improvements in working practices and customer care.
Undertake all duties required to develop and maintain Customer Service, and any other duties requested to fulfil the needs of the business.
Eligibility
Minimum of Leaving Certificate or equivalent is desirable.
Third-level qualification also desirable but not essential.
Experience involving client contact or customer service in the insurance industry.
Excellent verbal and written communication skills are essential for this role.
This role would suit a sincere and capable individual who enjoys learning and is keen to participate in the company's success.
At Laya Healthcare, we value diversity and recognise the benefits it can bring to our team and our customer interactions.
We celebrate difference and want our people to be representative of all communities.
If you require reasonable accommodation for any part of the application process, please let us know.
Laya Healthcare Limited, trading as Laya Healthcare and Laya Life, is regulated by the Central Bank of Ireland.
You will receive practical and financial support to achieve the Minimum Competency Qualification in Insurance, which is a requirement in this role.
It has been and will continue to be the policy of Laya Healthcare to be an Equal Opportunity Employer.
We provide equal opportunity to all qualified individuals regardless of race, religion, age, gender, gender expression, national and ethnic origin, membership of the travelling community, marital and family status, disability, or any other legally protected categories.
At Laya Healthcare, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each team member, seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.
About Us
Laya Healthcare is the second largest health insurance provider in Ireland, looking after the health and wellbeing needs of over 690,000 members for the past 25 years.
Laya Healthcare has an expert team of 750 and is the largest Health & Wellbeing provider in Ireland.
At Laya Healthcare, we hold a profound belief in supporting our team not only in their professional journey but also in their personal development.
We understand that to excel at work, you need to feel valued and appreciated for your contributions while also being empowered and supported to further your growth and readiness for future career advancements.
We are committed to creating an environment that fosters growth and success, offering a diverse range of benefits, supports, and flexible hybrid working arrangements.
Our goal is to provide you with the tools and opportunities to be the best version of yourself, both personally and professionally.
Laya Healthcare is a member of the AXA group and is no longer affiliated with Corebridge Financial, Inc. Any use of the Corebridge logo is under limited license and is for transitional reasons only.
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