Head Of Service Assurance

Who are we looking for?
We're seeking a strategic and hands-on leader to take ownership of our Runtime IT infrastructure—ensuring it is scalable, secure, resilient, and cost-effective.
You'll be accountable for driving service reliability and performance through robust change and release management, while embedding a culture of continuous improvement and competency development across the Technology team.
If you thrive on defining meaningful KPIs, leading high-performing teams, and shaping the future of service assurance, we'd love to hear from you.
What are the minimum requirements you need for the role?
10+ years in IT infrastructure, service assurance, or operations leadership roles.
A bachelor's degree in computer science, Information Systems, Engineering, or a related field is typically expected.
Proven experience managing outsourced service operations and vendor relationships.
Demonstrated success in leading cross-functional teams, including mentoring and line management responsibilities.
Strong understanding of ITIL/ITOM frameworks, ISO standards, and service desk operations.
Familiarity with DevSecOps, runtime IT, and cloud or hybrid infrastructure environments.
What is your role and your responsibilities?
Allocate, mentor, coach, and line manage dedicated Service Assurance resources to deliver prioritized solutions and achieve their career aspirations.
Manage outsourced service operations relationships and delivery to ensure excellence.
Consolidate, right-size, capacity plan, and migrate Production services to current and future architectures; develop outsourcing relationships for optimal performance.
Work with Service Assurance specialists providing additional skills and capacity (e.g., Security, IT Service Desk, ISO, ITIL/ITOM, Vendor Management).
Collaborate with senior Technology Leadership to deliver solutions supporting their objectives.
Build strong vendor and stakeholder relationships, maintain effective communication, and escalate issues promptly.
Ensure adherence to SLAs, regulatory requirements, and industry standards.
Stay updated on technology trends and developments.
Manage initiatives within budget, resourcing, and schedule constraints to support organizational priorities.
Enable capability uplift through collaboration with other Technology team members.
Use metrics (velocity, cycle time, DORA) to optimize team performance and foster continuous improvement.
Partner across teams to execute strategic initiatives efficiently.
Communicate priorities and outcomes clearly, ensuring proper governance and decision-making.
Develop team goals and monitor performance regularly.
Uphold Carne's cultural and operating principles and values.
Perform other duties as required.
What competencies do you require?
Strategic Leadership:
Set direction, influence stakeholders, align initiatives with business and technology goals.
Operational Excellence:
Manage service performance, infrastructure reliability, and continuous improvement through metrics.
Vendor & Stakeholder Management:
Build and maintain strong relationships with providers and internal teams.
People Development:
Coach, mentor, and support career growth within the team.
Decision-Making & Accountability:
Make timely decisions, manage risks, and own outcomes in a fast-paced environment.
Who is Carne Group?
Carne Group manages $2tn in assets with over 600 staff, serving more than 650 clients globally, including in Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman, and Channel Islands.
We are committed to excellence, innovation, and attracting top talent in a diverse and inclusive environment.
We encourage all qualified candidates to apply, especially those from underrepresented groups, as we believe diversity drives success.
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