Food And Beverage Duty Manager

At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to oneofakind independents.Born in Dublin, we've grown into a global collection spanning Europe and the US.Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.We are currently seeking an experienced Food and Beverage Duty Manager to join the team in The Dean Galway.If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from youKey AreasOverseeing daytoday Food & Beverage operations across restaurant, bar, and eventsLeading and supporting frontofhouse teams during serviceEnsuring exceptional guest experience in line with brand standardsCoordinating with kitchen, bar, and events teams to maintain seamless operationsDriving service standards, team development, and revenue performanceJob PurposeThe Food and Beverage Duty Manager plays a critical operational and leadership role.This position ensures the smooth running of daily F&B service, including restaurant, bar, and event operations, by overseeing teams, maintaining service quality, and upholding brand and health standards.Acting as the senior onshift presence, the Duty Manager leads by example, engages directly with guests, manages team performance, and coordinates backofhouse communication to deliver an elevated and memorable dining experience.Key DeliverablesTeam Leadership & Shift ManagementSupervise and support F&B staff during service, ensuring high levels of performance and team moraleManage shift briefings, task allocation, and realtime problemsolvingCoach, mentor, and develop team members, contributing to a culture of continuous improvementOversee scheduling, timekeeping, and team resourcing based on business levelsSupport training initiatives, onboarding, and implementation of new service standardsGuest Experience & Service ExcellenceAct as a visible and approachable floor leader, ensuring guest satisfaction at every touchpointHandle guest inquiries, feedback, and complaints with professionalism and empathyMonitor ambiance, cleanliness, and overall service presentation during shiftsEngage guests with genuine hospitality and uphold brand standards at all timesEnsure smooth table management, reservations, and hosting practicesOperational CoordinationEnsure accurate and timely pass expedition by liaising with kitchen and bar teamsMonitor food and beverage presentation and quality before delivery to guestsUse POS systems (e.g., Micros) for smooth billing and endofday reconciliationMaintain clear communication across all departments during serviceCoordinate F&B operations with events, private dining, and hotelwide functionsCompliance, Inventory & StandardsEnforce food safety, hygiene, and health and safety regulations in all F&B areasConduct daily inspections of restaurant, bar, and service stations to ensure readinessAssist in inventory control, ordering, and cost managementUphold compliance with internal SOPs, licensing laws, and operational policiesPreferred Experience2-3 years in a supervisory or managerial F&B role within a highend hospitality environmentStrong leadership, conflict resolution, and teambuilding skillsIndepth knowledge of F&B service, food safety practices, and operational proceduresExperience with hospitality systems (OpenTable, Micros, or similar)Proactive approach during busy service periodsAvailability for flexible scheduling, including evenings, weekendsBenefits:Global discounted staff room rates across the group50% off Food and 25% Beverage across the groupAccrued Annual Leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shiftBike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular funfilled activities and gatherings for all teams across the groupApplicable to certain positionsDean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available.By submitting your application, you are permitting Dean Group to contact you for other opportunities within the GroupHP