Community Operations Analyst

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Join Our Team as a Multilingual Content Moderator
Do you want to make a difference in our online community?My client is looking formultilingual professionalswith strong interpersonal skills, excellent verbal and written communication, and most importantly, empathy.
Help us resolve inquiries accurately, empathetically, and on time
Main Responsibilities:Investigate and resolve reported issues(via ticketing system), such as account support requests or potentially abusive content.Enforce client's Terms of Useby monitoring reports of abuse on the site.Stay knowledgeableabout client's products and community standards.Use market-specific knowledgeto find scalable solutions for our community.Gather, analyse, and utilise datato improve user experience.Recognise trends and patternsand escalate issues outside company policy to the global team.Identify inefficiencies in workflowsand suggest solutions.Skills & Competences:Resilienceto operate in a pressured, fast-paced environment.Strong interpersonal skills, verbal and written communication, and empathy.High adaptabilityand a positive approach to challenges.Decision-making, prioritisation, and problem-solvingabilities.Effective time managementand prioritisation skills.Consistent KPI achievement.Mental resilience- Ability to deal with sensitive/ challenging contentLanguage Skills:Fluency (C1-C2)in one of the following languages: Dutch, Norwegian, German, Swedish, Hebrew, Swahili, UkrainianIn-depth understanding of regional culture and social trends required.English proficiency (B2-C2).Contract:Full-time, permanentwith Covalen.Compensation:Competitive package.Fixed shifts: Day 9-5.30 OR Eve.
6-2amEvening shift: 25% salary uplift for late hours (10pm to 2am) (T&Cs)Evening shift: €12 per day (before tax) travel allowance.
(T&Cs)Free shuttle bus (T&Cs)Private healthcare.Pension contribution.25 days of annual leave.Extensive trainingand access to CPL's Wellness Programme.Tax Saver and Bike-to-Work Scheme.Working Hours:Day shift: 9am – 5:30pm OREvening shift: 6pm-2am.
No rotation.Location: Dublin 18, Sandyford, Dublin South.This is an office job.Remote work is not an option.Important:Candidates must be confident in dealing with sensitive content.Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable, Access to Labour Market)Why Apply?Multicultural and diverse team.Career progression opportunities: Quality Auditors, Quality Analysts, Trainers & Team Leads.Fixed working schedule.Private healthcare, and pension contribution.No previous experience required– full training providedHow I Can Help:I will assist you at every stage of the interview process: CV updates, interview prep, etc.
Interested?
Get in touch
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