Front Office Guest Liaison Specialist

3 weeks ago

Cashel, Ireland Bebeecustomer Full time

Job Title: Front Office Receptionist/Guest Relations
We are currently inviting applications for a front office professional with 5* previous hotel experience and proven ability to join our team.
Dealing with all guest enquiries and needs;
The accurate billing of guest accounts;
The efficient handling of all correspondence;
Maintaining good communication with guests and both colleagues and management;
The efficient check-in and out of all guests;
The efficient taking of reservations on behalf of the Hotel;
Responsibilities:
Punctually attend work with a high standard of personal appearance and uniform.
Be friendly, patient and courteous with guests always.
Ensure that all guests are made feel welcome on check in and during their stay.
Ensure that the office is running smoothly throughout your shift.
Use initiative while carrying out your duties so that we always provide the best possible product and service to our guests.
Always be on the lookout for ways to improve our customers' experience.
Work as a team member in a fashion that is both supportive and considerate towards your colleagues.
Ensure that you record what is required to be recorded for all on the daily 'Knowledge Report' which is issued to all departments daily.
Relay any comments or queries to the Duty Manager and General Manager - to minimise guest complaints and to ensure our guests get the best possible attention and care.
Be familiar with fire safety regulations and procedures in the hotel.
Be aware of the security of the hotel always, both in terms of access to the hotel, hotel property and revenue of the hotel.
Attend to any reasonable requests made by Management.
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Please note, we are only accepting applications from persons who have the permission/right to live and work without restriction in Ireland.
Requirements:
5* previous hotel experience
Proven ability to provide excellent customer service
Ability to multitask and work under pressure
Good communication and interpersonal skills
Basic knowledge of hotel operations and policies
Benefits:
Competitive salary and benefits package
Ongoing training and development opportunities
A dynamic and supportive working environment
What We Offer:
A unique and exciting role within a leading hospitality company
The opportunity to work with a diverse and talented team
Professional growth and development opportunities

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