Desktop Support Technician

Direct message the job poster from HCLTech
Talent Acquisition at HCL Technologies Europe
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet.
As a company, we are deeply focused on accelerating our ESG agenda.
We are also creating technology-enabled sustainable solutions with and for our clients and partners.
We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term.
We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit
Note: Candidates must be eligible to work in Dublin
Job Summary:
This role will be to provide overall hardware/software support to employees and incoming new hires.
The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication.
This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.
The job will require travel between offices (up to 150 miles).
Resource is expected to work in rotational shifts for 8 hours, between 7 am to 7pm.
Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Printer break-fix and installation
Disposal, redeployment and Asset reclaim
Shipping coordination
Data Backup and Data Recovery coordination
Hardware Refresh
Warranty and Out-of-warranty repair and replacement
Depot Services
Walk Up Support
Spare parts management
Good Knowledge / handon on supporting VDI 1st level Trroubleshooting
Executive (VIP) Support Audio and Video Support including Health Checks
Inventory and Asset Management – Depot Operations
Coordinate with external vendors for dispatch support
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Job Requirements Skills
Prefer 3-5 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS.
Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and or A+ Certifications
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift up to 50 pounds
Own car for transportation (mileage will be reimbursed by policy)
Valid driver's license
Working Relationships

• Maintain inter-department relationships to resolve reported incidents

• Effectively communicate with extended service providers and IT infrastructure groups

• Develop communication and working relationship with supervisor and colleagues.
A supportive, diverse, and global team with a brilliant culture.
Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance.
These are apart from the statutory benefits applicable in the country.
Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Total Wellbeing is our focus.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
For more information on how we process your personal data, please refer to HCLTech's
Candidate Data Privacy Notice
.
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information Technology
Industries
IT Services and IT Consulting
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Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 2 days ago
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