Team Lead

3 weeks ago

Dublin, Ireland Brown Thomas Arnotts Limited Full time

The successful candidate will lead, support, and mentor team members in the day-to-day operations of the department, ensuring the highest levels of customer service, sales excellence, and operational standards while driving team engagement and results.Key ResponsibilitiesDeliver exceptional customer service, ensuring NPS targets are consistently achieved.Coach and support team members in handling customer queries, returns, and service excellence.Promote and embed CRM programmes and customer services (e.g., loyalty cards, personal shopping).Communicate and monitor daily and weekly sales targets, driving team focus on results.Provide feedback and insights on product lines and customer trends to senior management.Support with the implementation of sales and promotional strategies across the department.Lead and contribute to team briefings, ensuring clear communication and alignment with goals.Induct, train, and mentor new and existing staff, fostering continuous development.Recognise, coach, and motivate team members, managing both high and under-performance.Maintain merchandising standards and ensure promotional activity is executed on time.Oversee stockroom organisation, product flow, and floor presentation in line with company standards.Ensure all team members uphold professional appearance, values, and company policies.Act as a role model and ambassador, representing the company with colleagues, stakeholders, and customers.Person SpecificationStrong leadership qualities, able to inspire and guide others.Demonstrated customer-first mindset with proven retail or service experience.Excellent communication and interpersonal skills.Commercial awareness with an understanding of sales drivers and retail trends.Highly organised, able to manage multiple priorities effectively.Resilient and adaptable, able to respond positively to challenges.A natural problem-solver with strong decision-making skills.IT-literate, comfortable with CRM systems and digital tools.Professional, reliable, and accountable.Committed to continuous learning and personal development.Employer: Brown Thomas ArnottsLocation of employment: Brown Thomas Grafton Street, Co.DublinWorking hours per week: 37.5Salary per annum: € + CommissionPlease email to applySector and Career LevelSector: wholesale and retail trade; repair of motor vehicles and motorcyclesCareer Level: Entry Level#J-18808-Ljbffr

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