Hotel Duty Manager

3 days ago

Waterford, Waterford, Ireland Teamworx Ltd Full time

Teamworx are delighted to be recruiting an experience Duty Manager on behalf of our client, a fabulous 4 Star property in Co.Waterford.
This is an excellent opportunity for a rounded hospitality supervisor or Duty Manager to join a growing Hospitality group.
The Duty Manager will be responsible for overseeing the smooth day-to-day running of the hotel, ensuring exceptional guest service, and supporting Heads of Department in maintaining the highest operational and service standards across all areas.
The successful candidate will act as the Manager on Duty in the absence of senior management, taking ownership of guest satisfaction, team leadership, and efficient problem-solving.
Key Responsibilities
Oversee the daily operations of the hotel, ensuring smooth service across Front Office, Food & Beverage, Housekeeping, and other guest-facing departments.
Act as the primary point of contact for guests, handling queries, requests, and complaints with professionalism and efficiency.
Support and guide staff during shifts, ensuring service standards are consistently upheld.
Monitor hotel performance during shifts and report on any incidents, maintenance issues, or guest feedback.
Ensure compliance with health & safety, fire safety, and licensing requirements.
Assist in training, motivating, and coaching team members to deliver excellent service.
Handle cash, banking, and shift handovers in line with company policy.
Communicate effectively with Heads of Department and senior management to ensure a coordinated and efficient operation.
Contribute to maintaining and enhancing the hotel's 4-star standards.
Candidate Requirements
Minimum 2 years' experience in a supervisory/management role within a hotel or hospitality environment.
Strong leadership and decision-making skills with the ability to motivate and manage a team.
Excellent guest service and interpersonal skills with a proven ability to resolve issues quickly and effectively.
Flexible availability, including evenings, weekends, and holidays.
Strong organisational and time management abilities.
Previous experience in a supervisory Food & Beverage role
Experience in a 4-star property or higher.
Knowledge of hotel property management systems (PMS), reservations, and reporting tools.
Experience in food & beverage operations as well as front office.
C
ompetive salary and excellent benefits package on offer.
Apply today or call Sarah Strachan (Head of Hospitality) on 045 898 037 for more info.
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