Senior Hotel Operations Manager

16 hours ago

Waterford, Waterford, Ireland beBeeOperations Full time €45,000 - €60,000

We are seeking a seasoned Hotel Operations Manager to oversee the smooth running of our 4-star hotel in Co. Waterford.

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This is an excellent opportunity for a highly skilled hospitality professional to join our team and contribute to maintaining the highest operational standards across all areas.

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The successful candidate will act as the Manager on Duty in the absence of senior management, taking ownership of guest satisfaction, team leadership, and efficient problem-solving.

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Key Responsibilities:">

  • Oversee the daily operations of the hotel, ensuring seamless service across Front Office, Food & Beverage, Housekeeping, and other guest-facing departments.">

  • Act as the primary point of contact for guests, handling queries, requests, and complaints with professionalism and efficiency.">

  • Support and guide staff during shifts, ensuring service standards are consistently upheld.">

  • Monitor hotel performance during shifts and report on any incidents, maintenance issues, or guest feedback.">

  • Ensure compliance with health & safety, fire safety, and licensing requirements.">

  • Assist in training, motivating, and coaching team members to deliver excellent service.">

  • Handle cash, banking, and shift handovers in line with company policy.">

  • Communicate effectively with Heads of Department and senior management to ensure a coordinated and efficient operation.">

  • Contribute to maintaining and enhancing the hotel's 4-star standards.">

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Candidate Requirements:">

  • Minimum 2 years' experience in a supervisory/management role within a hotel or hospitality environment.">

  • Strong leadership and decision-making skills with the ability to motivate and manage a team.">

  • Excellent guest service and interpersonal skills with a proven ability to resolve issues quickly and effectively.">

  • Flexible availability, including evenings, weekends, and holidays.">

  • Strong organisational and time management abilities.">

  • Previous experience in a supervisory Food & Beverage role.">

  • Experience in a 4-star property or higher.">

  • Knowledge of hotel property management systems (PMS), reservations, and reporting tools.">

  • Experience in food & beverage operations as well as front office.">

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Competitive salary and excellent benefits package available.

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Please apply today or call us for more information.

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