Night Manager

Night Manager We are seeking a fulltime Night Manager to join our night team. The successful candidate will oversee night operations, ensuring a high standard of guest service, safety, and professionalism. As Night Manager, you will oversee the night team, manage security, and handle front desk responsibilities. The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district. We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way: Within the group is The 4* Royal Marine Hotel in Dn Laoghaire County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Kilkenny River Court Hotel, The 4* Tower Hotel & Leisure Centre in Waterford City, The Ravenport Resort in Curracloe, Wexford, and Whites of Wexford. About You: Reliable, trustworthy, and able to work independently during night shifts. Previous experience in hospitality or a customer-facing role (hotel experience preferred). Strong communication and interpersonal skills, with a friendly and professional manner. Calm under pressure and capable of handling guest issues or emergencies confidently. Comfortable supervising a team. Basic IT skills and familiarity with hotel systems (training can be provided). Available to work overnight shifts, including weekends and public holidays as required. The Role: Oversee the hotel's operations during the night shift, ensuring smooth running and guest satisfaction Manage and support the night team, including assigning tasks, monitoring performance, and ensuring duties are carried out effectively Provide a professional front desk service, including handling late check-ins and early check-outs Respond promptly and courteously to guest inquiries, requests, and complaints Monitor and maintain security throughout the premises, including regular internal and external patrols Supervise guest access to late functions, ensuring only authorised individuals are admitted Oversee activity in late bars and residents' bars, ensuring responsible alcohol service and a safe, controlled environment Respond to and de-escalate any disturbances, reporting incidents to management or authorities as required Ensure all function rooms and external access points are secured once events have concluded. Ensure function/meeting room spaces set ups are prepared/completed per function sheets and day porter handovers. Complete nightly audits, balance daily transactions, and prepare shift reports for management Respond to emergencies and follow appropriate protocols in cases of fire alarms, guest incidents, or medical situations Assist with overnight room service, luggage handling, and general guest support Ensure the cleanliness, presentation, and readiness of public areas for the following day Coordinate effectively with day staff during handovers to ensure continuity of operations What's in it for you: Hotel B&B Discounts across the group. 20% Discount on Bar & Restaurant Food in a sister property. On-site Gym & One free Fitness Assessment. Promotion of bike to work scheme and other commuting to work incentives. Meals during shifts and free onsite tea/coffee. Provision of employee uniforms. Opportunities for Career Progression. Employee Recognition Employee Referral Bonus (€140-€300) Education & Training Assistance Onsite Carpark If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more -T+C Applies To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.