Customer Service Representative

Overview
The Brennan & Co Group
, founded in Dublin in 1967, incorporates four companies –
Brennan & Co
,
Brennan & Co NI,
Brennan & Co SVS
and
Irish Power and Process Ltd.
The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
At our heart we have always had a focus on our people.
Our suppliers, our customers and our employees.
We value innovation, exceptional customer service and quality in all we do.
We are a dedicated team of professionals who love what we do and the people we work with.
Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.
WHY THIS ROLE EXISTS
This role in Galway will be a part of our Customer Service Team, supporting two business entities, SVS and Irish Power and Process, to deliver exceptional customer service.
In this fast paced environment, you will provide cover for customer service in SVS and IPP during periods of staff leave to guarantee continuity in customer care.
You will also be involved in the retention of existing customers, developing new business through professional and efficient service, and identifying opportunities for better service delivery and quality management improvements.
If you thrive in a customer-focused environment, and have the ability to build and maintain relationships, whilst working in a fast-growing and well established environment, then get in touch with us
The hours of work for this role are 8am-5pm Monday-Thursday and 8.30am - 2pm on Fridays.
Responsibilities
First point of contact for email and phone enquiries – Salesforce Case Queue Management
Sales Order Processing and Dispatching (incl. Kanban customers)
Generating and issuance of Customer Quotations – both quote requests issued directly from to our Sales inbox plus quotation cover for Sales Representatives
Liaise with Purchasing to manage and review Sales Back Orders, while providing accurate ETA info to customer and setting their delivery expectations
Compile and issue designated documentation for Sales Orders as per Customer Purchase Order specifications (Cert of Conformance/Cert of Analysis)
Record and maintain customer product specifications on Microsoft Business Central
Manage and maintain relationships with all key parties including customers, suppliers and other departments
Handle customer complaints and escalating these when appropriate
Other ad hoc duties, projects and assignments as needed
Key Requirements
3-4 Years' sales support or administrative experience
High attention to detail and accuracy are pivotal requirements
Excellent customer relationship skills – a people person who finds pleasure in supporting customers and is enthusiastic in their approach to solving problems
Ability to multi-task, manage priorities and a busy workload
Technically competent with an ability to understand customer needs
Excellent numeric and data entry skills with focused attention to detail
Team worker with strong interpersonal skills and ability to communicate effectively at all levels both within, and outside the company
Flexible and adaptable and work effectively with a variety of situations and individuals
Professional and dependable with discretion, enthusiasm and a positive attitude
Excellent computer skills including proficiency in use of Microsoft Office
Previous experience with Salesforce / Sage / Microsoft Business Central a key advantage
What we can offer you
Competitive Salary + bonus
Pension Contributions
Income Protection
Death in Service
Strong Work Life Balance
Opportunities for progression within the Group.
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