Senior Partner Experience And Programs Manager

Senior Partner Experience and Programs Manager
Dublin, Ireland
Join Udemy.
Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow.
It's personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning.
Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy.
If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About the Role
Udemy Business is looking for a Senior Partner Experience and Programs Manager who will play a critical role in developing, managing, and scaling Udemy's Global Partner Programs.
This individual will be responsible for delivering a best-in-class partner experience while driving measurable outcomes at scale.
You'll work at the intersection of business strategy, program management, and strategic alliances to design scalable frameworks that enable partners to succeed and drive mutual business growth.
This role is highly cross-functional, requiring strong collaboration across Product Management, Engineering, Sales, Marketing, Operations, and Legal.
It is an individual contributor role reporting to the Senior Manager, Partner Experience & Programs.
What You'll Be Doing
Design and Execute Partner Program Strategy: Lead the development and implementation of Udemy's Product and Technology Partner Programs, including defining partner requirements, differentiated benefits, and success metrics.
Build Scalable Enablement and Communication Plans: Partner with Product, Engineering, and Partner Marketing to create tailored enablement resources and communications that meet the needs of diverse partner audiences.
Drive Stakeholder Alignment: Serve as the voice of the partner internally, gathering feedback, identifying blockers, and influencing prioritization across Partner Success, Sales, Product, and Engineering teams.
Optimize Program Performance: Establish KPIs, monitor program performance, and leverage data to identify trends, opportunities, and areas for continuous improvement.
Operationalize Programs: Implement processes to support ongoing partner operations, including partner health scoring, status tracking, and reporting.
We're Excited About You Because You Have
6+ years of experience in partner programs, program management, or alliance/channel roles within the SaaS industry
Experience designing and scaling structured partner programs with differentiated value propositions
Strong background working with partner portals, developer communities, and/or marketplace programs
Proven ability to manage complex, cross-functional initiatives and influence stakeholders across functions and levels
Analytical mindset with experience using data and metrics to measure success and guide program improvements
Excellent project and time management skills with strong attention to detail
Familiarity with Salesforce and related partner management tools
A collaborative, problem-solving mindset and passion for improving both partner and internal team experiences
Familiarity with SaaS, edtech, or digital platform business models preferred, with understanding of the unique challenges and opportunities in partner-driven growth strategies
Why work here?
You'll grow here.
Learning is part of the job.
You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work.
You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You'll own your work.
We trust people to lead, make decisions, and follow through.
You don't need to wait for permission or layers of approval to have an impact.
You'll build with others.
We collaborate openly and shape ideas together.
Everyone has a voice, and good thinking is welcomed from any direction.
You'll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward.
You've got the experience, why not use it to help others gain theirs?
Bring your curiosity.
We'll bring the platform and the support.
Let's learn together.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most.
Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Türkiye Benefits & US Benefits pages to understand some of the benefits we offer.
For details on region-specific benefits, please refer to the information provided during the hiring process.
Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification.
All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
We understand that not everyone will match each of the qualifications.
However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you
We do not discriminate based on any protected status.
The survey will not be considered in the hiring process or thereafter.
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