Field Service Engineer

The Field Service Engineer will be responsible for the comprehensive management of the Cordella System, focusing on installation, technical support, and system optimization at clinical sites and patient homes.This role provides critical technical expertise and ensures high performance of the Cordella System by leading system installations, troubleshooting, and maintenance.The Field Service Engineer will serve as a key technical resource, ensuring successful system implementation while collaborating with cross-functional teams to drive continuous improvements in system performance and user experience.How you'll make an impact:1. System Installation and ConfigurationLead theon-site installationof the Cordella system in hospitals, verification of product performance in catheterization labs, and patient homes, ensuring seamless operation.Overseesystem setupbefore clinical use, includingsystem configuration.Conductpre-procedural equipment checksto ensure systems are operational before Cordella implant procedures.2. Preventive Maintenance and System HealthPerformpreventive maintenanceto optimize performance and prevent downtime.Providetechnical troubleshootingand on-site support to resolve any system-related issues promptly.Manage and deploysoftware and firmware updates, ensuring compatibility and system efficiency.3. Cross-functional Collaboration and ReportingCollaborate withR&D, Clinical Specialists, and Quality teamsto report system performance data, identify trends, and suggest areas for improvement.Providedetailed documentationon system performance, error resolution, and user feedback to help refine product features and technical protocols.Act as a liaison betweencustomers and internal teamsto facilitate system enhancements based on field feedback.What you'll need:Education:Bachelor's degree inBiomedical Engineering,Electrical Engineering, or a related technical discipline.A master's degree is a plus.Experience:3+ yearsof experience as a field engineer, preferably withmedical devicesor health technology systems.Proven experiencein installing, maintaining, and troubleshooting complex systems in a healthcare or clinical environment.Technical Skills:Deep knowledgeof medical devices, system integrations, and technical protocols.Hands-on experiencewith clinical equipment, including calibration, setup, and troubleshooting.Proficient insoftware troubleshooting, system diagnostics, and firmware updates.Communication Skills:Strong written and verbal communication skills foreffective technical documentationandcustomer interaction.Problem-Solving & Analytical Abilities:Strongtroubleshootingandproblem-solvingskillsCapable ofdata analysisfor system performance and creating actionable reports for improvements.Travel:Willing to travel extensively acrossEuropeto hospital sites and patient homes, with a flexible schedule for support during system failure events.What is it like to work at Edwards Lifesciences in Germany?As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally.To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).Edwards Lifesciences in Germany also offers the following benefits:Competitive Compensation and Benefits packageFlexible working hours, remote workingPension plan RiskInsurance Meal BenefitsService Awards EnhancedLeave BenefitsTransportation BenefitsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.Benefits policy and components may vary by location.#J-18808-Ljbffr