Catering Supervisor

MAIN PURPOSE OF POSITION:To support management and take the required responsibility in ensuring the fresh foods department is profitable, operates efficiently, effectively, and hygienically to ensure safe food commensurate with the highest standards of service and products.SUPERVISORY· Oversee and ensure the smooth running of all fresh food operations in conjunction with management· Supervise the activities of the team on a daily and on-going basis so as to ensure necessary tasks are completed on time and to the required standard· Ensure high quality and consistent customer service is provided at all times· To provide the required mandatory training as designated by management· To ensure induction and operational training is carried out in line with store staff training programme and to continuously support in the development of the team· To actively ensure the fresh food department is operated in line with HACCP regulatory requirements· Have a good knowledge of the BWG Food Safety Manual contents and requirements· Communicate any issues to management· Where assigned, pro-actively liaise with external auditors / service companies (e.g. EHO)CUSTOMER CAREPromote great customer experiences and lead by example by serving, communicating and interacting in a friendly and efficient manner providing the highest standard of customer careAssist customers with any queries regarding fresh food department productsTo deal with customer complaints in a professional and pleasant way and refer to management where appropriateOPERATIONAL & STORE PRESENTATIONTo plan and organise the preparation and serving of high quality fresh food products in line with department requirementsEnsure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advisedEnsure all customer orders are prepared and delivered in a timely, cost-effective and efficient mannerTo be knowledgeable of and to implement the fresh food offering and current promotionsEnsure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programmePractice careful stock handling so as to minimise product wasteAdhere to and monitor the department portion control policyAssist with stock-taking as directed by managementAssist in managing stock levels and placing orders from authorised suppliers as directed by managementFOOD SAFETYMonitor and record critical food safety information and maintain necessary HACCP documentationWhere assigned, verify HACCP documentation in accordance with store policyComply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety ManualComply with allergen information requirements including labelling and display of prepack and loose products in the departmentContribute towards the department achieving symbol group awards through the store standards programmeCooperate and provide information as requested by external auditors visiting the premisesGENERAL· To work collaboratively with management and all store employees in achieving department & store objectivesTo take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards· To undertake other additional duties as may be assigned by management· To participate in and complete all necessary training for the role as identified by managementPERSON SPECIFICATIONThe ideal candidate will possess the following attributesü Previous supervisory experience in fresh food/deli department would be beneficialü Knowledge in food safety, hygiene and HACCP is requiredü Committed to delivering great customer experiences in a busy environmentü Hard-working and flexible, with the ability to work both as part of a team and on own initiativeü Professional & polite manner with great communication and interpersonal skillsü Committed to continually improving department standards with an attention to detailü Enjoys working in a fast paced team environment and with a willingness to embrace new challengesü Committed to lead, motivate and develop others to contribute to department successJob Types: Full-time, Part-timePay: €*****-€***** per hourBenefits:FlexitimeExperience:HACCP: 1 year (preferred)Hospitality: 1 year (preferred)Work Location: In person