Customer Service

2 weeks ago

Galway, Ireland Aviva (Eg) Full time

Avivas Home & Motor Insurance Team in Ballybrit, Galway are looking for confident and engaging Customer Service & Sales Advisors, like you, to join us
We are recruiting for permanent full-time positions, 35 hours per week for our Galway Contact Centre.
You will be helping new and existing customers regarding their Home & Motor Insurance.
You will start with Aviva on the3rd November 2025and undertakea 4 week full-time training period (35 hours per week) to give you the knowledge and confidence you need to be successful.
At Aviva we see this role as one of the most important in the business
We are the first point of contact for our customers.
This is an exciting opportunity to learn new skills and build a career with a market leading Insurer.
The role comes with a competitive salary and benefits package.
What you will be doing: Handling a variety of inbound Motor & Home Insurance queries, following a script Building rapport with each customer by understanding their needs Taking ownership and resolving each situation to the customers satisfaction Making follow up calls to customers and connecting with internal departments To be successful in the role, you will need the following: Ideally experience in a customer service environment either in person or over the phone If you enjoy building relationships and communicating and interacting with people, youll fit right in with the world-class customer service team around you Good aptitude for technical learning and IT, as we use a few different systems and dual monitors that you will need to learn and be proficient with Verbal and written fluency in English is a must have as this role will be dealing exclusively with the Irish Home & Motor Insurance market, which will sometimes require the need to handle difficult conversations An ability to adapt to change, working in a fast-paced environment A positive can-do attitude What will you get for this role?
Competitive market leading salary depending on skills, experience, and qualifications.
Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review.
Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days.
Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme.
TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave.
Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities.
Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

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