Software Engineer Ai/ Ml

2 weeks ago

Galway, Ireland Genesys Cloud Services, Inc. Full time

**Location:** We are open to this person working hybrid from our office in Galway or remote within IrelandThe Conversational AI group are seeking a **Software Engineer AI/ML**).
In this role, you will design, build, and optimize AI-driven systems that interact intelligently and autonomously with users and other systems.
You will work alongside senior software and AI/ML engineers, UX designers, and product teams supporting each other to bring state-of-the-art AI technologies to production.This is an opportunity to shape the future of AI-driven conversations and develop robust, scalable architectures for intelligent agents.
And a great opportunity to work at the intersection of software engineering and AI.
If you are passionate about building next-generation AI applications and have a solid foundation in software engineering, and AI development, we'd love to hear from you.Work with APIs and microservices to integrate AI-driven solutions as part of our wider platform.
**What We're Looking For****:** Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines.
2+ years of professional software development experience.
Proficiency in Python, with experience in backend development.Understanding of software engineering principles, system architecture, and distributed computing.Experience working with AI/ML frameworks (TensorFlow, PyTorch, Hugging Face, etc.).
Basic knowledge of API development and microservices architecture.
Experience with cloud platforms such as AWS, GCP, or Azure.
Strong problem-solving skills and ability to learn in a fast-paced, collaborative environment.
**Desirable Experience or an Interest in Learning****:** Experience with real-time AI-driven applications (e.g., chatbots, voice assistants, AI copilots).
Hands-on experience with LLMs (e.g., GPT, Claude, Mistral), fine-tuning, and prompt engineering.Experience with AI agent frameworks (e.g., Bedrock, LangChain, AutoGPT, OpenAI Function Calling).
Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS) for embedding-based retrieval.
**Benefits:*** Flexible work schedules and work-from-home options* Development and career growth opportunities* Excellent pension scheme* Bonus scheme* Health Insurance* Income Protection & Life Assurance* Family-friendly leave allowances, including paid maternity and paternity leave.If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software engineering skills, we encourage you to apply and be part of our team
### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
To learn more, visit is an equal opportunity employer committed to fairness in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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