Customer Care Coordinator

Overview
At Glenveagh, we're proud to build homes and support communities.
And we build strong teams that enable us to do that.
As one of Ireland's Best Large Workplaces in 2025, and the first construction company in Ireland to be accredited with the Gold Investors in Diversity mark, we create a workplace where everyone feels supported, and able to grow their career.
We're looking for people who want to play their part in delivering homes to individuals and families, and all while availing of great benefits and the opportunity for long term career development.
We are currently looking for a Customer Care Coordinator to join our Head Office team in Maynooth.
Responsibilities
Facilitate the customer care journey from point of completion through to the end of the warrantee period
Communicate and liaise with customer's via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues
Respond to all customer enquiries in a timely manner, deal with any customer complaints that arise
Accurately log all defects into the defect tracker and issue defects out to relevant subcontractors and vendors
Liaise with relevant site teams regarding raised issues, inform teams of recurring complaints
Assist the Senior Customer Care Manager to accurately maintain the defects tracker log
Other adhoc duties as required by the company
Capability and willingness to apply AI tools & techniques to enhance outcomes, with a proactive approach to learning & leveraging emerging technologies
Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
Strong IT skills including MS Office.
Experience using Zendesk would also be an advantage for this role
Experience within the construction/property industry would also be a bonus
Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat
Qualifications
Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
Strong IT skills including MS Office.
Experience using Zendesk would also be an advantage for this role
Experience within the construction/property industry would be a bonus
Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat
Our Values
Collaborative:
Proven ability to work effectively within a team environment
Customer Focused:
Strong problem-solving skills with a customer-first mindset
Safety First:
Committed to maintaining a safe and inclusive working environment
Can-Do:
Proactive and solution-oriented mindset with a willingness to go the extra mile
Innovative:
Open to new technologies and methodologies to enhance efficiency and effectiveness
Benefits
Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
Performance related bonus
Comprehensive health insurance for you and your dependents
Contributory pension scheme
Tax saver travel and bike to work
Paid volunteering days
Continuous Professional development (CPD) programme & funding
Employee Assistance Programme
Long term illness cover
Peace of mind with life assurance
Family friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
An exciting Wellbeing Programme with events and activities running throughout the year both online and in-person
Glenveagh is an equal opportunities employer and welcomes applications from suitably qualified candidates from all sections of the community.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the recruitment process, please notify the Talent Acquisition team by contacting ******.
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