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Customer Experience Coordinator

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Maynooth, Co Kildare, Ireland beBeeGuest Relations Full time €32,000 - €43,000

Immerse yourself in a dynamic and innovative work environment at our esteemed 5-star resort, where you will play a pivotal role in delivering exceptional guest experiences.

We are seeking an experienced and driven Reservations Agent to join our team, who will be responsible for managing the Resort Reservations mailbox, ensuring seamless communication with guests, and coordinating all aspects of their stay.

Key Responsibilities:
  • Manage the Resort Reservations mailbox and respond to all guest inquiries in a timely and professional manner.
  • Ensure accurate and efficient entry of reservations into the system, utilizing our cutting-edge technology to streamline processes.
  • Collaborate with colleagues to ensure smooth execution of guest requests, from room assignments to dining and leisure activities.
  • Develop and maintain strong relationships with tour operators, negotiating rates and packages to meet guest needs.
Requirements:
  • Excellent negotiation and decision-making skills, with the ability to communicate complex information in a clear and concise manner.
  • Fluency in English, both written and spoken, with a high level of proficiency.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work effectively in a fast-paced environment, remaining calm under pressure and adapting to changing circumstances.
Benefits:
  • Competitive salary and benefits package, including monthly service charge payment and staff transport.
  • Ongoing investment in personal development, with access to internal and external training programs.
  • Fantastic opportunities for career progression, with a focus on employee growth and satisfaction.
  • Recognition program, Employee Assistance Program, and Social events to foster a positive work-life balance.
What We Offer:
  • A unique and enriching work environment, where innovation and creativity thrive.
  • A talented and supportive team, dedicated to delivering exceptional guest experiences.
  • The opportunity to develop your skills and expertise, working with industry-leading technology and best practices.
  • A comprehensive benefits package, designed to support your well-being and success.