Highly Skilled Customer Experience Coordinator

2 days ago

Maynooth, Co Kildare, Ireland beBeeCare Full time €40,000 - €60,000
Customer Care Role

We are seeking a highly skilled Care Coordinator to join our team in Maynooth.

  1. Foster exceptional customer experiences by providing timely and effective support throughout the warranty period.
  2. Communicate with customers through various channels, including email, video chat, phone calls, and face-to-face interactions.
  3. Respond to customer inquiries and resolve any issues or complaints efficiently.
  4. Accurately log defects and notify relevant teams.
  5. Liaise with site teams to address recurring complaints and maintain the defect tracker.
  6. Collaborate with the Senior Customer Care Manager to ensure accurate tracking and maintenance of the defects log.
  7. Perform other duties as required to enhance customer satisfaction.
Key Responsibilities:
  • Manage high volumes of customer queries and complaints.
  • Maintain strong IT skills, including proficiency in MS Office.
  • Possess excellent communication skills for face-to-face, phone, email, and live chat interactions.
  • Demonstrate ability to work effectively within a team environment.
  • Show commitment to maintaining a safe and inclusive working environment.
Benefits:
  • Competitive salary and regular compensation reviews.
  • Performance-related bonus.
  • Comprehensive health insurance for you and your dependents.
  • Contributory pension scheme.
  • Tax-saver travel and bike-to-work schemes.
  • Paid volunteering days.
  • Continuous Professional Development (CPD) programme and funding.
  • Employee Assistance Programme.
  • Long-term illness cover.
  • Peace of mind with life assurance.
  • Family-friendly policies, including flexible parental leave and paid maternity/paternity leaves.
About Us:

We value diversity and welcome applications from suitably qualified candidates from all backgrounds. If you require reasonable accommodations during the application process, please contact our Talent Acquisition team.

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