Customer Experience Advocate

2 days ago

Maynooth, Co Kildare, Ireland beBeeCare Full time €45,000 - €60,000
Job Description:

At our company, we're proud to build homes and support communities. We believe in creating a workplace where everyone feels supported and able to grow their career. We're looking for a Customer Care Coordinator to join our team in Maynooth.

The Customer Care Coordinator will facilitate the customer care journey from point of completion through to the end of the warranty period. This involves communicating and liaising with customers via all available channels to effectively and efficiently resolve queries/issues. The successful candidate will respond to all customer enquiries in a timely manner and deal with any customer complaints that arise.

Key Responsibilities:
  • Facilitate the customer care journey from point of completion through to the end of the warranty period
  • Communicate and liaise with customers via all available channels
  • Respond to all customer enquiries in a timely manner and deal with any customer complaints that arise

Requirements:

  • Significant experience in a customer care position where you have been managing a high volume of both customer queries and complaints
  • Strong IT skills including MS Office
  • Experience using Zendesk would also be an advantage for this role
Required Skills and Qualifications:

The ideal candidate will have significant experience in a customer care position where they have been managing a high volume of both customer queries and complaints. They will possess strong IT skills including MS Office and experience using Zendesk would be an advantage. Excellent communication skills are a must for this role - face-to-face, via phone, via email/live chat.

Benefits:

  • Competitive salary in one of Ireland's fastest growing PLCs with regular compensation reviews
  • Performance-related bonus
  • Comprehensive health insurance for you and your dependents
Our Benefits Package:

We offer a comprehensive benefits package including competitive salary, performance-related bonus, and comprehensive health insurance. Our employee-centric approach ensures that our employees feel valued and supported throughout their careers with us.

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