Customer Experience Specialist

1 week ago

Maynooth, Co Kildare, Ireland beBeeCare Full time €40,000 - €60,000
Customer Care Representative

At our organization, we are seeking a skilled Customer Care Representative to facilitate the customer journey from initial contact through to completion.

This role requires a high level of communication and problem-solving skills to effectively resolve queries and issues. The ideal candidate will have significant experience in a customer-facing position, managing multiple customer contacts simultaneously.

The successful candidate will be responsible for:

  • Facilitating the customer care process to ensure timely resolution of queries and issues
  • Communicating with customers via various channels to gather information and provide solutions
  • Collaborating with internal teams to address customer complaints and concerns
  • Providing accurate and efficient responses to customer inquiries

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Resolve customer complaints and concerns in a timely and professional manner
  • Collaborate with internal teams to address customer issues and improve processes
  • Provide accurate and efficient responses to customer inquiries
  • Participate in ongoing training and development to enhance customer service skills

We offer a comprehensive benefits package including competitive salary, performance-related bonus, comprehensive health insurance, contributory pension scheme, tax-saver travel, bike-to-work, paid volunteering days, continuous professional development program, employee assistance program, long-term illness cover, peace of mind with life assurance, family-friendly policies, employee committees, and an exciting wellbeing programme.

Benefits:
  • Competitive salary
  • Performance-related bonus
  • Comprehensive health insurance
  • Contributory pension scheme
  • Tax-saver travel and bike-to-work
  • Paid volunteering days
  • Continuous Professional Development (CPD) programme & funding
  • Employee Assistance Programme
  • Long-term illness cover
  • Peace of mind with life assurance
  • Family-friendly policies including flexible parental leave, fertility leave, and paid maternity and paternity leaves
  • Employee committees - Employee Network Groups, Sports and Social, Great Place to Work
  • Exciting Wellbeing Programme with events and activities running throughout the year both online and in-person

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