Customer Service Agent

4 weeks ago

Naas, Co Kildare, Ireland Rentokil Pest Control South Africa Full time

Position: Customer Service Agent Location: Naas, Co. Kildare (Hybrid Work Model) Contract: Permanent Salary: €28,500 per annum, Paid Monthly Reporting to Team Manager Day in the life of a Customer Service Agent: You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your learned understanding of business services, products and procedures, accurately managing the client's expectation for the next steps.
Wherever possible you will oblige the client's request and resolve as many issues as possible first time.
Requirements: Essential Duties & Responsibilities Customer Service Establish positive rapport with callers, positively impacting customer satisfaction and sales opportunities,Establish customer enquiry through effective open and probing questions,Reassure clients that we can help at all times,Use all tools available to deliver a "First Time Fix" for clients wherever available,Offer relevant advice and recommendations,Input data accurately into database and other systems,Take ownership of queries and obtain a satisfactory conclusion,Obtain account information and update with action given/taken,Update records appropriately so that a full history can be tracked,Amend inaccurate records to ensure data-integrity,Process "Live-Updates" and "Pending Requests",Adhere to escalation/reporting process,Ensure customers are kept informed on the progress of any disputes,Close logs only on receipt of minimum update information,Proactively chase relevant people before situations escalate into complaints,Achieve and exceed preset team and individual targets as set by line manager,Provide excellent customer service at all times,Provide administrative support to the call handling operation as required,Follow issued company procedures for every call,Effectively utilise the Turn to Page guide for day-to-day instructions,Proactively seek to develop your own skills by learning,Participate in field excursions and business familiarisation as required for training purposes,Outbound dialling to existing customer base to establish a basic review of service feedback across all RI businesses,Working towards KPI's, SLA's and other Customer Satisfaction targets.Complaint Handling Handle complaints professionally and empathetically, driving to get a fast and appropriate resolution,Provide a superior level of customer service,Own complaints and take responsibility to ensure they are resolved, closing the loop with the client escalating where necessary and without delay to the Team Manager.Skills & Traits Strong values in customer service,Good initiative and judgement skills,Team player,Customer Focus: excelling at customer service & able to build rapport,Familiar with Data Protection Act,Communication skills: both verbal and written including excellent telephone manner.Benefits: What we offer in return, as well as joining a FTSE100, we also offer you: A Competitive Salary,Job Stability & Security,Progression Opportunities,20 Annual Leave Days,Access to Company Pension,Employee Assistance Program,Refer A Friend Bonus Scheme,Cycle to Work Scheme.If you would like the chance to work in this exciting role for an innovative company, please apply.
For more information on the Rentokil Initial family, please visit our website Initial are an equal opportunities employer and are committed to creating a diverse working environment.
To find out how we process your data, view our privacy policy here.

#J-18808-Ljbffr

  • Customer Service Agent

    1 week ago

    Naas, Co Kildare, Ireland Rentokil Pest Control South Africa Full time

    Position: Customer Service AgentLocation: Naas, Co.Kildare (Hybrid Work Model)Contract: PermanentSalary: €28,500 per annum, Paid MonthlyReporting to Team ManagerDay in the life of a Customer Service Agent:You will be the first point of contact for all new, prospective and existing customers, you will provide professional customer service through your...

  • Travel Agent

    4 weeks ago

    Naas, Co Kildare, Ireland Club Travel Limited Full time

    An opportunity has arisen for a Trainee and Experienced Travel Agent at Abbey Travel Killarney, Naas & Swords, one of Ireland's most respected Travel Agencies.Key Responsibilities:Providing Travel Management Services to our client base.Booking Flights, Hotels, Car Hire, Rail, and other services.Conversing with your client by phone and email.Seeking feedback...

  • Customer Experience Specialist

    2 weeks ago

    Naas, Co Kildare, Ireland beBee Careers Full time €27,000 - €30,000

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team. This role involves providing exceptional customer service through learned understanding of business services, products and procedures.About the RoleAs a Customer Service Agent, you will be the first point of contact for new, prospective and existing customers. You will...

  • Key Customer Service Position

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeCustomerService Full time €25,000 - €35,000

    Customer Service Expert OpportunityJoin our team of passionate professionals dedicated to delivering exceptional service and quality products to customers. We are a dynamic and expanding company in the food and fashion retail industry.Our mission is to help others through outstanding customer service, excellent product knowledge, and a commitment to hygiene,...

  • Customer Service Ambassador

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeRetail Full time €30,000 - €40,000

    Key Roles and ResponsibilitiesOpen and close the store, ensuring security procedures are followed.Oversee the store during opening and closing times, ensuring a smooth transition between shifts.Support and supervise the team in providing excellent customer service.Assist with stock replenishment, inventory management and merchandising.Handle cash management,...

  • Senior Travel Sales Executive

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeTravel Full time €32,000 - €40,160

    We are seeking a highly skilled and experienced Travel Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to clients while also working closely with colleagues to achieve sales targets.Key Responsibilities:Booking flights, hotels, car hire, rail, and other travel servicesCommunicating...

  • Travel Professional

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeTravel Full time €30,000 - €50,000

    Job Opportunity: Travel ProfessionalWe are seeking a highly skilled Travel Agent to join our team.This role involves delivering exceptional travel management services to clients, focusing on booking flights, hotels, car hire, rail, and other travel-related services.The ideal candidate will have experience in Global Distribution Systems (GDS), preferably...

  • Customs Manager

    3 weeks ago

    Naas, Co Kildare, Ireland Aldi Ireland Full time

    Join to apply for the Customs Manager role at Aldi Ireland1 day ago Be among the first 25 applicantsJoin to apply for the Customs Manager role at Aldi IrelandAldi Ireland is seeking a highly skilled and detail-oriented Customs Manager to oversee and optimise our customs operations across the Irish business. In this pivotal role, you'll lead a team that...

  • Catering Service Expert

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeCustomerService Full time €30,000 - €40,000

    Job Title:Catering AssistantAbout the Role:We are seeking a Catering Assistant to join our team at our Kill South location. As a Catering Assistant, you will play a crucial role in supporting our management team in maintaining high standards of customer service and cleanliness.Responsibilities:The successful candidate will have experience working in...

  • Dining Services Coordinator

    2 weeks ago

    Naas, Co Kildare, Ireland beBeeCatering Full time €24,000 - €33,000

    Catering Assistant Job DescriptionWe are seeking a skilled and dedicated Catering Assistant to join our team in providing exceptional dining experiences for our residents. This is an excellent opportunity to work in a dynamic and supportive environment, contributing to the well-being and satisfaction of our customers. About the Role: This role involves...