Tsd Help Desk Agent

TSD Help Desk Agent6 month contractHere at Three, we've done things differently since day one.We're a big-hearted energetic bunch, striving for a better-connected life.The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.Magic happens when we power the connections that millions value, and you can feel it.When these things combine, phenomenal things happen.We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment.Wewant you to become the best version of yourself.Join us as aTSD Help Desk AgentWorking with our in life fixed team within the Technical Service Desk to drive service excellence as through inbound voice contacts.Deliver high levels of performance, customer service and a fantastic experience for the Micro/Soho and Corporate end user customer base.Provide an effective and efficient service to our Business customers via agreed service levels.What else it involvesResponsible for resolving Customer queries through inbound call contactsObjection handle any potential escalationsTake ownership of customer issues and use initiative when problem solving -make things happenIdentify opportunities to up sell on Customer interactionsBe proactive in resolving any issues that could impact on our Customer/Business.Keep on top of all new products/process supported within Business SupportThe skills we're looking forExperience in dealing with Fixed Line Broadband queries.Experience in similar Customer Service environment.A self-starter who has a demonstrated capability and maturity to take ownershipof their own developmentThrives on working in a team and supporting others to achieve goals within theBusiness Service Centre.Excellent Interpersonal and communication skillsExcellent organisation and time management skills.Flexible and adaptable to change to meet Business needsBenefits of Working at ThreeFlexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office location in Limerick (3 days per week office based).Competitive salary, plus completion bonusAccess to learning & development tools and resourcesFree on-site parkingYou may think you know us, but we're full of surprises.Intrigued?Join us andBe Phenomenal.#JobsApply now at: At Three, we are committed to diversity and inclusion.As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this.We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves.If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.If you feel this role is for you, then please applyIf you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email ****** Apply now at Three, a Phenomenal career awaits#J-*****-Ljbffr