Customer Care Advisor

3 weeks ago

Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full time

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A career at Sedgwick means experiencing our culture of caring.
It means having flexibility and time for all the things that are important to you.
It's an opportunity to do something meaningful, each and every day.
It's having support for your mental, physical, financial and professional needs.
It means sharpening your skills and growing your career.
And it means working in an environment that celebrates diversity and is fair and inclusive.
Customer Care Advisor
Join Sedgwick - Impact the World with Us
Full Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career Progression
Passion and purpose unite at Sedgwick to create a positive global impact.
If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here.
Join us and shape Sedgwick into an exceptional workplace.
Recognitions:
Great Place to Work
Most Loved Workplace
Forbes Best-in-State Employer
Your Role:
As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.
Your Responsibilities:
Build relationships with insured individuals and clients
Communicate with customers and other stakeholders to ensure comprehensive understanding
Skillfully negotiate settlements and oversee claims
Resolve complaints with empathy and proficiency
Prepare meticulous claim forms and documents
Manage a substantial claim portfolio
Maintain detailed records of actions and conversations
Safeguard and update policy and claims data
Qualifications/skills:
Exhibit genuine empathy in all interactions
Exceptional communication for effective connections
Previous administration and phone experience
Meticulous attention to detail in all tasks
Navigate complaint resolution with poise
Experience:
Previous customer service expertise required
Benefits of working for Sedgwick in Ireland:
Fuel growth with Educational Contribution
Clear paths for career development
Convenient Tax Saver Travel Scheme
Thrive in Sedgwick's vibrant Sports & Social Club
Participate in discounted Personal Training
Peace of mind with Montessori & After School Care
Enhance lifestyle with Discount Benefits
Holistic support via Employee Assistance Programme
NEXT STEPS:
If your application progresses to the next round, you can expect an email for an initial conversation.
Join us at Sedgwick and become a pivotal part of our mission to create positive change.
Your dedication will amplify our impact and ensure our continued success.
Apply now to embark on this rewarding journey.
Sedgwick is an Equal Opportunity Employer.
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