
Patient Care Advisor Ie
3 weeks ago
Patient Care Advisor
Location:
Hybrid working.
You will be based from the
Dublin office
once a week, with occasional additional in-office days as needed.
Hours:
40 hours/week, 9 hours/day (1-hour break), Shifts between 8:00 am - 7:00 pm.5 days a week (including occasional weekends & bank holidays).
About ZAVA:
At ZAVA, we're committed to providing accessible, reliable healthcare at a fraction of today's cost.
Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland, and now expanding across Europe.
We're a passionate team of doctors, engineers, customer support advisors, marketers, and more, all working together to shape the future of healthcare.
Role Overview:
We are seeking compassionate, dedicated Patient Care Advisors to join our fast-paced, growing team.
You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience.
This dynamic role requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities:
Patient Support:
Handle written and verbal communications, addressing patient inquiries promptly.
Medical Administration:
Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
Complaint Management:
Log and escalate complaints or incidents as necessary.
Stakeholder Communication:
Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
Team Collaboration:
Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
Compliance:
Ensure adherence to regulatory requirements and ZAVA's Care Quality Commission compliance.
Key Skills & Experience:
Call centre or customer support experience (ideally in healthcare).
Strong communication skills (written & verbal) and the ability to build rapport quickly.
Ability to manage and prioritise multiple tasks in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
Empathetic, with a genuine desire to help patients.
Ability to remain calm under pressure and adapt to changing demands.
Ability to work remotely and commute to the
Dublin
office one day a week (if hybrid working is introduced).
Nice to Have - Not Essential:
Experience in healthcare or digital healthcare.
Fluency in additional languages (e.g., French, German, Spanish, or Italian).
Personal Attributes:
Humble:
Open to feedback and supportive of others.
Inquisitive
: Willing to challenge the status quo and innovate.
Resilient:
Adaptable and solution-oriented in the face of change.
Collaborative:
A team player who contributes positively to the work environment.
If you are passionate about making a real impact in healthcare and thrive in a dynamic, fast-paced environment, we'd love to hear from you
Apply today and help us shape the future of healthcare.
Benefits from the day you join:
33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
? Free access to Wellness Cloud, advice, counselling, and corporate discounts
20% off all ZAVA products & services for you and your friends and family
Remote, hybrid, and flexible working
(role dependent)
MacBook Pro
(role dependent)
Flexible bank holidays - take the ones that matter the most to you.
Additional benefits following the probation period:
£500 training budget per year
?Vitality Private Health Insurance + Vitality discounts inc headspace membership
???? Healthcare cash back plan through SimplyHealth
? Company sabbatical after 2 years
Opportunity to work from overseas for 2 months each year
(role dependent)
Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can.
We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match.
If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want.
Just so you know, certain positions will be subject to a satisfactory DBS check.
#J-18808-Ljbffr
-
Patient Advisor Optical Express
1 week ago
Dublin, Dublin City, Ireland Optical Express Group Full timeJob Title – Patient AdvisorLocation – Dublin – Grafton Street ClinicHours – Full Time – 40 hoursSalary – €28,080 + bonus & benefitsOptical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.The Optical Express team work together, collectively and...
-
Patient Care Liaison
2 weeks ago
Dublin, Dublin City, Ireland beBeeCustomer Full time €28,280 - €45,310Job Title: Patient Care Liaison">Key Responsibilities:Build meaningful connections with patients to ensure open and regular communication before and after their treatment.Participate in patient consultations to provide exceptional care.Utilize state-of-the-art equipment for comprehensive health checks, including scanning patients' eyes.Support patients in...
-
Patient Care Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeCare Full time €35,000 - €40,000Job Description:At Patrique Mercier Recruitment ES, we are seeking dedicated professionals to fill the role of Healthcare Support Worker. This is a fantastic opportunity to engage in a fulfilling career while enjoying the vibrant culture and lifestyle of Dublin.As a Healthcare Support Worker, you will play a vital role in supporting patients in their daily...
-
Patient Care Nurse
2 weeks ago
Dublin, Dublin City, Ireland beBeeCare Full time €45,000 - €55,000As a registered nurse, you will play a pivotal role in delivering high-quality patient care to individuals and their families affected by cancer.Key ResponsibilitiesProvide skilled practical care to oncology patients, ensuring a patient-centred focus.Administer chemotherapeutic drugs in accordance with policy guidelines, prioritizing patient safety.Deliver...
-
Patient Care Specialist
1 week ago
Dublin, Dublin City, Ireland beBeeCaregiver Full time €40,000 - €50,000Job OverviewThis role offers a unique opportunity to embark on a fulfilling career in patient support, providing essential care and promoting the well-being of individuals in need.As a Healthcare Support Worker, you will be part of a dedicated team that delivers high-quality care services, ensuring patients receive the attention and support they require to...
-
Patient Care Specialist
3 weeks ago
Dublin, Dublin City, Ireland Air Liquide Healthcare Full timeOverviewAir Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies:Home OxygenVentilationsSleepWe currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team...
-
Patient Care Specialist
1 week ago
Dublin, Dublin City, Ireland beBeeCare Full time €14,500 - €19,000Job Opportunity: Patient Care SpecialistOur organization is seeking a compassionate and dedicated individual to provide high-quality patient care in a community-based setting. This permanent position offers flexible working hours and the opportunity to make a meaningful difference in the lives of our clients.Key Responsibilities:Deliver personalized care and...
-
Patient Care Specialist
2 weeks ago
Dublin, Dublin City, Ireland beBeeCaregiver Full time €18,480 - €19,200Job Title: Patient Care SpecialistJob Description:We are seeking a dedicated and compassionate individual to fill this role, providing high-quality care and assistance to clients in a community-based setting. This is a full-time, permanent position with flexible working hours, allowing for a good work-life balance.Key Responsibilities:Deliver...
-
Customer Care Advisor-Broker Services
2 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeGlobal Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...
-
Customer Care Advisor-Broker Services
2 weeks ago
Dublin, Dublin City, Ireland Sedgwick Claims Management Services Ltd Full timeGlobal Privacy PolicySedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.We want to share with you our policy to what personal information we may collect, how we may use...