Customer Service Assistant

3 days ago

Longford, Ireland Boylesports Full time

Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Longford
Role Purpose
You will be responsible for providing an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
Your daily tasks will include assisting the Shop Manager and team in the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service.
The role involves opening and closing the business, and occasionally managing shop operations.
Key Responsibilities
Assist the Shop Manager and Assistant Manager with daily shop operations.
Lead shop operations in the absence of the Shop and Assistant Manager, including:
Opening and closing the shop
Managing and guiding the shop team
Cash management procedures
Occasionally manage the shop, providing development opportunities.
Work effectively in a fast-paced retail environment while undertaking training to upskill and progress within the company.
Provide outstanding customer service with a helpful, friendly, and knowledgeable approach.
Accept bets accurately through multiple channels, including betting terminals and in-shop transactions via the EPOS System.
Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
Work under pressure, remaining calm and seeking continuous improvement.
Maintain high standards of shop presentation throughout your shift.
Follow all safety, compliance, and shop procedures at all times.
Work effectively within a team environment.
Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience
Essential Skills and Experience
Customer service focused
Operate with trust and integrity
Flexibility to operate 7 days a week
Adaptability to the shop environment
Attention to detail and strong numeracy skills
Enthusiastic, able to work independently and as part of a team
Interest in the sporting industry/events and ability to build rapport with customers
Ambitious and driven to progress within the company
Results-oriented with a focus on promoting the company brand
Excellent communication skills
Problem-solving and creative thinking abilities
Organized, reliable, and dependable
Proven cash handling experience
Desirable Skills and Experience
Industry or retail experience is welcomed but not essential, as full training will be provided to expand knowledge of sports and betting.
BoyleSports is an equal opportunities employer and welcomes applications from all qualified persons.
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