Customer Service Assistant

3 weeks ago

Longford, Ireland BOYLE Sports Full time
Overview

Customer Service Assistant - Longford at BOYLE Sports – Longford, County Longford, Ireland


Role purpose: You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.



Key Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures


  • You will have the opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to work in a fast paced retail environment while undertaking training and on the job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience through a helpful, friendly and knowledgeable approach.
  • Accept bets and accurately process customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System in a timely manner.
  • To act as a Brand Ambassador including introducing customers to the multi channel digital journey.
  • Ability to work under pressure and remain calm while continually looking for ways to improve yourself and the shop.
  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures safety, compliance and shop operations are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.


Knowledge, Skills And Experience
Essential Skills And Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates seven days a week
  • Be adaptable to the shop environment
  • Great attention to detail and strong numeracy skills
  • Enthusiastic people person who can work on own initiative and as part of a team
  • Keen interest in sporting industry events and being confident to build rapport and relationships with customers
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach


Desirable Skills And Experience
  • Industry or Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related


BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.



Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Gambling Facilities and Casinos
  • Location: Longford, County Longford, Ireland
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