Front Desk Receptionist

3 weeks ago

Dublin, Ireland Hodson Bay Hotel Full time

The Hyatt Centric is delighted to invite applicants for the position of
Receptionist
.
Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the Capital.
Hodson Bay Group is delighted to be part of the Failte Ireland Employer Excellence Programme and was recently certified as A Great Place to Work.
Take the journey with us to discover who you are and what you can achieve.
Responsibilities
·Greet and welcome guests in a courteous and professional manner
·Process guests check-ins and check-outs efficiently and ensure accurate billing
·Assist guests with inquiries, provide information about hotel services, local attractions, and travel directions
·Handle phone, email, and online bookings, ensuring accurate input into the system
·Carry out all Reception duties as per the agreed standards
·Make the necessary preparations to deal with arrival of customers with advance bookings and the check in procedures are completed correctly
·Ensure all guest queries either in person or by telephone are answered in a prompt and professional manner and escalate to management if necessary
·Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIP's and allocations
·Handle cash, credit, and other payment transactions accurately
·Coordinate with maintenance, and other departments to meet guest needs
·Deal with Lost Property as per hotel policy
Requirements
Previous experience as a Receptionist in a hotel
Excellent communication and interpersonal skills
Ability to handle multiple tasks and work under pressure
Proficiency in Opera
Professional appearance and a positive attitude
Flexibility to work shifts, including evenings, weekends, and holidays
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