Stakeholder & Flexibility Experience Manager Nnlcp

2 weeks ago

Dublin, Dublin City, Ireland Esb Full time

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Stakeholder & Flexibility Experience Manager NNLCP, Dublin
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Client:
ESB
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
7960a7a01610
Job Views:
5
Posted:
Expiry Date:
col-wide
Job Description:
Position Description
The Stakeholder & Flexibility Experience Manager for the National Network, Local Connections Programme will be responsible for ensuring that the experience of the flexibility participants (customers and organisations who sign up as participants in our flexibility services) is considered and optimised in the delivery of this programme.
Key Responsibilities
Participant Experience
Ensure timely and relevant participant experience representation and consideration within programme activities, workshops, and deliverables.
Utilise research & insights to ensure that the experience of the participant is considered throughout the distinct phases of the programme.
Working with the Stakeholder and Engagement Manager to ensure relationship management across key stakeholder groups across within industry, community, customer, and business segments is prioritised.
Participant Journeys
Definition and management of the key participant personas (per stakeholder group) to help define and represent these within programme activities.
Definition, ongoing management, and optimisation of the key participant journeys (per key end to end processes for each initiative) to support analysis and understanding of the experience of the participant and critical success factors/moments that matter in the realisation of this.
Define key changes required for the implementation of the desired participant experience & journey.
Steer, support, monitor and drive improvement in the operational delivery of the participant experience
Work closely with stakeholders within the programme (e.g. within Stakeholder & Engagement Team,

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