Client Scheduling Associate
3 weeks ago
About Them To be a key day to day Operational contact for drivers within the Department.
To provide a high standard of customer service.
The Booking Specialist position will provide front line support for all driver and client-related queries.
The successful applicant will be part of the Frontline Team within the Client Services Department.
They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.
Tasks *Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries.
*To redirect enquiries received to relevant teams as required.
*To undertake any reasonable role related duties which may be required from time to time by Line Manager.
*Achieve team goals and to achieve individual targets as outlined by Line Manager *To help build long term proactive relationships with clients and drivers by: Building client trust and confidence, continuing to build on their professional image and maintain their high standard of customer service.
*Increasing customer survey ratings.
*To undertake any reasonable role related duties which may be required from time to time by Line Manager.
*Recommending vehicles and arranging test drives.
*Processing quotations/ orders for new vehicles.
*Processing of other driver-related tasks (fuel cards, tax discs etc).
*Complaints handling.
*Managing fluctuating workloads.
*General administration.
*Ad hoc projects: To work with your managers or colleagues to assist in any ad hoc requests you are asked to do.
Knowledge, Skills & Experience *Pragmatic decision-maker.
*Good telephone communicator with both suppliers and customers.
*High achievement & drive with a proven ability to deliver results.
*Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
*Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
*Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner.
*Must have strong attention to detail and display a high level of accuracy.
*Computer literate with an excellent knowledge of Microsoft Word, Excel, Power Point & Outlook.
*Good team player must enjoy being part of, and actively participating in a team environment.
*Good interpersonal skills and have an ability to build rapport with clients and drivers.
*Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required.
*Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks.
*The ability to see issues through to completion and work to deadlines.
*Appropriate follow-up on client deliverables.
*Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.
*Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department.
#Cpl OS25 Skills: Word Powerpoint Excel Benefits: Parking Bonus
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