Client Scheduling Associate

8 hours ago

Dublin, Dublin City, Ireland Cpl Full time

My client is looking for someone that has 2+ years of experience in customer service to be a booking specialist within their customer service department in their offices in South Dublin.

Tasks


• Working as part of a team, efficiently and professionally process and log inbound telephone and email enquiries.


• Act as a trusted point of contact for all vehicle maintenance and repair requests.


• Direct vehicles into their preferred supplier network for repairs, finding the right supplier for the situation.


• Build long term proactive relationships with clients and drivers by continuing to build 

on their professional image and maintaining the high standard of customer service.


• Achieve team goals as well as individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence.


• Increase customer survey ratings through consistently delivering excellent service and creative solutions.


• Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders.


• Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service.


• Maintain a high standard of accuracy and compliance in your general administration.


• You will have opportunities to work with your managers and colleagues on exciting 

projects to drive our business forwards.


• Undertake any reasonable role related duties which may be required from time to time by your Line Manager.

Knowledge, Skills & Experience


• Motor/Fleet industry experience is desirable but not essential – we will give you the tools and knowledge to succeed


• Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution. 


• Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomatic manner.


• Demonstrable record of high achievement & drive with a proven ability to deliver results.


• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.


• Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives with a "team first" mindset.


• Excellent written communication skills allowing you to deliver effective, professional communications.


• A strong attention to detail enabling a high level of accuracy.


• Computer literate with an ability to master new platforms and systems.


• Displays strong interpersonal skills and emotional intelligence, resulting in an ability to build rapport with clients and drivers.


• Unwavering time management skills, enabling the management of fluctuating workloads through organisation and prioritisation of daily tasks.


• The ability to see issues through to completion and work to deadlines, appropriately following up on client deliverables.


• The ability to deal with and build relationships with individuals at all levels of the business, leaving you seen as approachable and willing to get involved 

#CplOS25

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