Sales & Customer Experience Advisor

2 weeks ago

Dublin, Dublin City, Ireland Sedgwick Ireland Full time
In partnership with our client, a leading provider of personal and business banking services in Ireland, we are seeking a Sales & Customer Service Advisor.
This role is based on-site in their office in Blackrock Co.
Dublin.
Candidates must be available to start in September.
Contract: 6 months APA in Loans & Regulations are required for this role.
As a Sales & Customer Experience Advisor, you will work collaboratively with your team and Team Lead to support the efficient delivery of business objectives and the day-to-day operations in a compliant manner.
You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach.
Your Team: Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound, outbound phone calls and other digital capabilities.
Your Responsibilities: Work effectively as part of a high-performing team delivering excellent customer service and on own initiative.
Provide an excellent level of customer service and advise our customers throughout their product / financial needs journey, where qualified to do so, further improving the customer experience.
Ensure accuracy by being quality-focused and adopt a right first time approach at all times.
Support and deliver for customers in our inbound,outbound and our digital channels.
Interact and build exceptional customer relationships providing market leading service that meets the agreed service level agreements.
Take ownership and deal with customer queries in an effective, professional and compliant manner.
Maximising opportunities to achieve the banks customer goals and commercial objectives by generating and executing sales from customer leads through holding collaborative customer conversations (where qualified to do so) in accordance with the my clients ethos and processes and procedures.
Understanding of customers needs, customer segments, products and digital capabilities in order to developing meaningful customer relationships through positive customer engagement interactions.
Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
Continuously review skills, and be flexible and open to feedback.
Be risk aware and contribute to the maintaining of robust risk framework by ensuring your customer interactions are conducted in accordance with legislative, regulatory, policies and offer solutions to customers are appropriate to their needs.
Requirements: Essential To work with our customers regarding their financial requirements, an APA in Loans and Regulations with up-to-date CPD hours for the relevant CPD years.
Strong English language skills verbally and written is essential.
Desired Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment Committed to and enjoys working in a fast paced customer focused environment Proactive, forward looking and driven philosophy Skills: APA Customer Skills Banking

  • Sales Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland PrepayPower Full time

    Join to apply for the Sales Advisor - Loyalty Team role at PrepayPowerJoin to apply for the Sales Advisor - Loyalty Team role at PrepayPowerFirst point of contact for Retention calls - renegotiating customer contractsDepartment: LoyaltyEmployment Type: Full TimeLocation: Dublin 18Reporting To: Matthew MurrayCompensation: €32,000 / yearDescriptionFirst...

  • Financial Advisor Trainee

    2 weeks ago

    Dublin, Dublin City, Ireland International Financial Advisor Jobs Full time

    Get AI-powered advice on this job and more exclusive features.Our client, an esteemed and accolade-laden company committed to sustainability and enriching the lives and financial well-being of our clientele, seeks dedicated Investment Advisory Wealth Managers to join their journey of ongoing expansion.They offer not only the opportunity to oversee diverse...

  • Sales Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland Posture And Mobility Group Uk Full time

    Sales Advisor/Product Specialist - Midlands RegionDue to our continued expansion, Consolor is now looking to recruit a Sales Advisor/Product Specialist for the Midlands region.Consolor is an innovative, forward-thinking company, committed to the assessment, manufacture, and provision of specialist seating and mobility products and services to NHS and private...

  • Sales Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland Posture and Mobility Group UK Full time

    Sales Advisor/Product Specialist - Midlands RegionDue to our continued expansion, Consolor is now looking to recruit a Sales Advisor/Product Specialist for the Midlands region.Consolor is an innovative, forward-thinking company, committed to the assessment, manufacture, and provision of specialist seating and mobility products and services to NHS and private...

  • Sales Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland Primtac Personnel LTD Full time

    Our client a succesfull Building Merchant's is looking for a motivated and results-oriented Internal Sales Advisor to join their Sandyford Branch and engage directly with builders, contractors, and end users. Job role: Strengthen existing customer relationships to enhance satisfaction, encourage repeat business, and identify cross-selling opportunities....

  • Sales Advisor

    23 hours ago

    Dublin, Dublin City, Ireland Prepay Power Full time

    Sales Advisor - Loyalty Team Department: Loyalty Employment Type: Full Time Location: Dublin 18 Reporting To: Matthew Murray Compensation: €32,000 / year Description First point of contact for Retention calls - renegotiating customer contracts Key Responsibilities Focus on minimising pre-churn via phone, SMS, email contact and use of various systems...

  • Sales Advisor

    3 weeks ago

    Dublin, Dublin City, Ireland The Perfume Shop Full time

    Join to apply for the Sales Advisor role at The Perfume ShopJoin to apply for the Sales Advisor role at The Perfume ShopHere at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.The RoleAre you passionate about perfume, and...

  • Sales Advisor

    4 weeks ago

    Dublin, Dublin City, Ireland Cornmarket Group Financial Services Ltd Full time

    Who We Are At Cornmarket , we look after the financial wellbeing of public servants and their families.We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services - from car, home, health and life insurance, to income protection, retirement planning and beyond.Role Purpose We are looking for...

  • otc sales advisor

    2 weeks ago

    Dublin, Dublin City, Ireland PHX Ireland Group Full time

    Join to apply for the otc sales advisor role at PHX Ireland1 day ago Be among the first 25 applicantsJoin to apply for the otc sales advisor role at PHX IrelandGet AI-powered advice on this job and more exclusive features.Full time OTC position in busy pharmacy in GlasnevinApplicant will be dealing with patients and doctors on a daily basisAssisting and...

  • Sales Advisor

    2 weeks ago

    Dublin, Dublin City, Ireland H&M Group Full time

    This is a permanent part-time position offering 20 hours per week. The position is based in the H&M College Green store. As a Sales Advisor, you are responsible for always putting our customers first while creating an exceptional shopping experience in-store. Together with a great team, you contribute to the sales and profit in your store and share product...