IT Technician/ Business Support

6 days ago

Dublin, Dublin City, Ireland LEO Pharma UKIE Full time

Are you a tech-savvy problem solver with a passion for helping others? Join our dynamic team at LEO Pharma, where innovation meets excellence. We are looking for a dedicated IT Technician to support our high-tech infrastructure and ensure seamless technology operations. Apply today and shape the LEO Pharma of tomorrow

At LEO Pharma, our mission transcends the conventional. We're on an ambitious path to become the leaders in medical dermatology worldwide.

In IT we share a "challenge accepted" mindset and are guided by our winning behaviours of simplification, collaboration, and accountability, to achieve our goals.

Your new role

As an IT Technician, you will provide daily support and operations for the enterprise systems, applications, and network infrastructure at our Dublin and Cork manufacturing sites. Your responsibilities will include:

  • Resolving incidents and requests according to agreed SLAs and ensuring proper documentation.
  • Offering input on local site requirements and technical details for Global IT Projects.
  • Performing quality control of IT deliveries and services.
  • Assisting with the Global IT Demand process and working closely with stakeholders across the business.
  • Ensuring adherence to Global IT Governance and standards at both sites.
  • Supporting IT processes and regulatory responsibilities, including preparing documents for inspections and audits.
  • Providing technical assistance for Technical Services Departments in Dublin and Cork.
  • Maintaining IT Disaster Recovery procedures and mitigating deviations according to the Incident Management process.
  • Creating, reviewing, and following all controlled SOPs and WIs as required.
  • Adhering to Health and Safety and Environmental procedures.
  • Providing 24/7 on-call support and maintenance as part of a team for the Dublin and Cork sites.

This role offers:

  • A global enterprise with opportunities for personal development and growth.
  • A supportive and collaborative work environment.
  • A strong local team delivering support across the Dublin and Cork sites on a rota basis.
  • This role is based at our Dublin site with some travel to Cork.

To succeed in this role, we imagine that you have the following qualifications:

  • Substantial experience delivering IT Services, computer system technology operation and support, preferably within the pharmaceutical experience.
  • Understanding of enterprise architecture concepts and major platform usage.
  • Knowledge in Network and Server administration and maintenance.
  • Experience with automation integration to computerized systems.
  • Knowledge of Compliance/Validation in a regulated industry.
  • Familiarity with ITIL processes.
  • Experience in solving incidents and enforcing standards and processes.

LEO Pharma is built on collaboration, innovation and curiosity. Is this you? If you bring strong communication and teamwork skills, we want you on our team. Join us and make a lasting impact on patients, colleagues, and our planet.

Your application

You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest.

Beyond the skin

Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet.

At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference.

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