Enterprise System Support Technician

3 days ago


Dublin, Dublin City, Ireland LEO Pharma UKIE Full time

About Us

LEO Pharma UK/IE is a global leader in medical dermatology, dedicated to making a lasting impact on patients, colleagues, and our planet. Our innovative approach sets us apart, and we are driven by a passion for collaboration, innovation, and curiosity.

Job Description

We are seeking a highly skilled IT Technician to join our dynamic team. As an IT Technician, you will be responsible for providing daily support and operations for the enterprise systems, applications, and network infrastructure at our manufacturing sites in Dublin and Cork.

Responsibilities

  • Resolving incidents and requests according to agreed SLAs and ensuring proper documentation.
  • Offering input on local site requirements and technical details for Global IT Projects.
  • Performing quality control of IT deliveries and services.
  • Assisting with the Global IT Demand process and working closely with stakeholders across the business.
  • Ensuring adherence to Global IT Governance and standards at both sites.
  • Supporting IT processes and regulatory responsibilities, including preparing documents for inspections and audits.
  • Providing technical assistance for Technical Services Departments in Dublin and Cork.
  • Maintaining IT Disaster Recovery procedures and mitigating deviations according to the Incident Management process.
  • Creating, reviewing, and following all controlled SOPs and WIs as required.
  • Adhering to Health and Safety and Environmental procedures.
  • Providing 24/7 on-call support and maintenance as part of a team for the Dublin and Cork sites.


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