Enterprise Imaging Support Specialist
3 days ago
UnitedHealth Group is a global organisation that delivers care, aided by technology to help millions of people live healthier lives.
This role directly contributes to improving health outcomes by connecting individuals with the care, pharmacy benefits, data and resources they need to feel their best.
A culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities are available to those who join our team.
In this position, you will be part of a community that advances health equity on a global scale while making a meaningful impact on the communities we serve.
About the Job:
This role is responsible for providing remote systems support and maintenance for mission-critical Enterprise Imaging and Workflow systems.
Travel requirement:
Occasional travel to customer sites may be required for system upgrades and on-site support.
Main Responsibilities:
- Providing support to customers across EMEA for a range of Enterprise Imaging Solutions
- Troubleshooting, documenting and resolving customer requests through multiple support channels
- Prioritising cases and ensuring critical or escalated cases are quickly transferred to the appropriate team member
- Ensuring issues are resolved within agreed SLAs on a day-to-day basis
- Troubleshooting and resolving complex issues within the Enterprise Imaging suite of products
- Developing solid customer relationships by providing prompt, courteous and empathetic support
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