Enterprise Support Specialist

2 days ago


Dublin, Dublin City, Ireland Amazon Full time

We are seeking a skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for crafting and executing strategies to drive customer adoption and use of AWS services.

You will work closely with our global engineering and service teams to resolve customer issues and provide detailed reviews of service disruptions, metrics, and prelaunch planning. In addition, you will ensure that our customers' AWS environments remain operationally healthy while reducing cost and complexity.

Key responsibilities include providing support to resolve inquiries from Enterprise customers regarding AWS service or Cloud, completing analysis and presenting periodic reviews of operational performance to customers, and fostering trusting relationships with customers, understanding their business needs and technical challenges.



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