Enterprise Support Academy

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
Enterprise Support Academy - Scalable Service Specialist Advisor, Dublin 24

Client: SAP

Location: Dublin 24, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 339afaa54606

Job Views: 10

Posted: 22.01.2025

Expiry Date: 08.03.2025

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

This position is within the Essential Adoption Services & Automations part of the Adoption Services Center (ASC) organization.
You will be part of a team, supporting the scalable delivery of Enterprise Support learning assets, to help our customers get the best. You will be working with the team to accelerate scaling delivery, providing tools and guidelines, operation services, and ensuring our platform and processes are of high quality. We're seeking a passionate and dedicated Learning Operations Specialist to join our collaborative and innovative team.

What you'll do:

• Create scalable, modern, self-consumable content to support customer's business objectives and adoption of SAP solutions.

• Utilize AI tools & e-learning tools to support e-learning production/post-production and create assets.

• Support smooth service delivery and efficient operations of available platforms and infrastructure.

• Deliver a modern, flexible, and innovative learning experience.

• Efficiently support the lifecycle of our e-learning assets, from creation to retirement.

• Create tools, guidelines, and documentation to support our team and customers in getting the most out of our learning resources.

• Constantly review and adopt learning formats to meet business needs.

• Support administrative and operational processes as well as quality assurance.

• Support the end-to-end portfolio management process and align with stakeholders to integrate processes and tools. Actively seek opportunities to collaborate across teams to improve the portfolio and the overall customer experience.

What you bring:

• We are looking for a self-motivated, self-driven, curious, open-minded professional with a customer, quality, and service-oriented work attitude.

• Team-oriented, with the ability to build strong internal relationships.

• Ability to deliver results, work independently, and take ownership to drive topics forward.

• Fluent in English, both written and spoken.

• E-learning production skills and experience in working with multimedia and e-learning tools like SAP Enable Now or MMCP are definite assets.

• Experience with learning platforms and LMS are helpful.

Meet your team:
We build and deliver a scalable, foundational experience for our customers powered by insights and embedded automation. We strive to enable and guide our customers to leverage the right assets, content, and offerings to drive value realization in the cloud as part of their SAP Enterprise Support and SAP Enterprise Support Cloud Edition. By joining us, you will be part of a collaborative and innovative team dedicated to ensuring our customers' success on their SAP transformation journey.

Benefits & Location:
We commit to flexible working schedules around business requirements and individual needs. SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in either the Galway or Dublin locations. Relocation assistance will not be provided. Please click on this link to discover the vast array of benefits made available to SAP employees.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415470 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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