Billing Support Analyst

5 days ago


Dublin, Dublin City, Ireland LinkedIn Full time
  • Full-time
  • Workplace Type: Hybrid
  • Department: Global Customer Operations
Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs.

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented Billing Support Analyst that takes each inquiry as an opportunity to provide world-class support to our customers and business partners.

As a Billing Support Analyst, you will engage on a daily basis with talented partners in a fast-paced environment, supporting the order to cash cycle for all of LinkedIn's corporate business lines. You will be the voice of LinkedIn to our customers and will provide them an exceptional customer experience.

Responsibilities:

  • Provide billing support to LinkedIn Enterprise customers both internal and external
  • Work within a queue-support model with specific targets on the number of customer issues resolved
  • Process invoices and handle customer inquiries regarding credit memos and debit memos in a timely and accurate manner
  • Document all customer communication interactions via system tools
  • Ensure that all issues are escalated as needed to the correct internal departments and management
  • Handle customer inquiries via multiple support channels (Email, phone, chat), demonstrating strong customer focus through effective communication
  • Collaborate within your regional Billing Support team to leverage the appropriate individuals to resolve cases
  • Prioritize and manage multiple tasks effectively
  • Maintain a working knowledge of internal tools, products, and processes
  • Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing
  • Perform additional duties as required
Qualifications

Basic Qualifications:

  • Fluency in Arabic and a second European language
  • 2+ years of Customer Service or Billing experience in a B2B environment

Preferred Qualifications:

  • Experience with Oracle and Salesforce / Microsoft Dynamics
  • Experience working in a B2B environment
  • Experience working in technology companies
  • Intermediate knowledge of MS Office (Outlook, Word, PowerPoint, and Excel)

Suggested Skills:

  • Communication
  • Time Management
  • Stakeholder Management
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Ampstek Full time

    Direct message the job poster from AmpstekExperienced Recruitment Professional | Expertise in Permanent & Contract OpportunitiesGreetings from Ampstek,We have a Contract - Onsite Job opportunity as Lead Consultant / CRM Billing Test Analyst.If interested, kindly share your CV at shrutika.b@ampstek.comJob title: Lead Consultant / CRM Billing Test...


  • Dublin, Dublin City, Ireland Ampstek Full time

    Greetings from Ampstek, a leading recruitment agencyWe are seeking an experienced professional to fill the role of Lead Consultant / CRM Billing Test Analyst in our Dublin office.The successful candidate will have expertise in CRM Billing applications and experience in the Utilities Industry.Key responsibilities will include preparing ST, SIT & UAT testing...


  • Dublin, Dublin City, Ireland Stripe Full time

    Job DescriptionKey ResponsibilitiesOnboarding Sold Custom Contracts: Responsible for onboarding sold custom contracts into our billing systems.Contract Review: Comfortable working with legal contracts and have strong attention to detail.Billing and Collection Processes: Develop and manage scalable billing and collection processes for complex user agreements...


  • Dublin, Dublin City, Ireland eTeam Inc Full time

    Job Title: Billing/Order Management AnalystLocation: Dublin 24 – Hybrid (2-3 days onsite)Duration: 4 months contract initiallyDescription:Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting...


  • Dublin, Dublin City, Ireland United Parcel Service of America, Inc. Full time

    Key Responsibilities:This role involves managing billing documents, correcting errors, and ensuring seamless interactions with clients. Strong language skills, customer service expertise, and financial knowledge are required to excel in this position.Manage billing documents and correct errors.Raise the bar for customer service.Support UPS by investigating...

  • Billing Systems Lead

    2 weeks ago


    Dublin, Dublin City, Ireland Yuno Limited Full time

    Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity. With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy. Designed to offer radical transparency and reward energy efficiency,...

  • Billing Manager

    3 days ago


    Dublin, Dublin City, Ireland twentyAI Full time

    twentyAI are supporting a Dublin based Financial Services firm. Reporting to the Finance Director – Head of Revenue & AUM will be an integral part of the team's success. This role offers a unique opportunity to transition from a Fund Administration environment into a more corporate setting, working closely with the Manco team on financial operations, data...


  • Dublin, Dublin City, Ireland Electricity Supply Board Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our Residential Billing and Operations team.As a Residential Billing and Customer Support Specialist, you will be responsible for providing excellent customer service delivery, supporting the prompt resolution of customer queries and complaints.You will also work with the team to...


  • Dublin, Dublin City, Ireland Ampstek Full time

    We are seeking a highly skilled and experienced professional to join our team as a Lead Consultant - CRM Billing.The ideal candidate will have a strong understanding of CRM Billing applications and experience working in the Utilities Industry.Key responsibilities will include leading testing activities, developing test strategies, and ensuring the quality of...


  • Dublin, Dublin City, Ireland Lex Consultancy Ltd Full time

    Billing Specialist Role OverviewLex Consultancy Ltd is seeking a detail-oriented and proactive Billing Specialist to join their team on a contract basis. As a key member of the billing team, you will be responsible for managing the client billing process, working closely with internal teams and clients to ensure smooth billing operations.Key...


  • Dublin, Dublin City, Ireland Sanderson Recruitment (Ireland) Limited Full time

    About Sanderson Recruitment (Ireland) LimitedWe are partnering with a prominent health care facility in Dublin City Centre to recruit a highly skilled Billing Specialist on a permanent basis.Job Description:Generate accurate and timely invoices for inpatient stays and procedures.Liaise with hospital departments to ensure all billable procedures are...


  • Dublin, Dublin City, Ireland Lex Consultancy Ltd Full time

    Billing Specialist Job DescriptionLex Consultancy Ltd is seeking a highly skilled Billing Specialist to join their team. The successful candidate will be responsible for managing the client billing process, working closely with internal teams and clients to ensure smooth billing operations.Key Responsibilities:Manage the client onboarding process, ensuring...

  • Billing Executive

    3 days ago


    Dublin, Dublin City, Ireland TN Ireland Full time

    Reporting to the Customer Operations Manager, the Billing Executive will assist with the overall billing of both gas and electricity customers served, as well as providing support to the wider operations team. The role is a mix of market and data analytics coupled with process orientated tasks. As part of the operations team, the role will interact with...

  • Billing Executive

    2 days ago


    Dublin, Dublin City, Ireland Flogas Full time

    About the role: Reporting to the Customer Operations Manager, the Billing Executive will assist with the overall billing of both gas and electricity customers served, as well as providing support to the wider operations team.The role is a mix of market and data analytics coupled with process orientated tasks.As part of the operations team the role will...

  • Billing Executive

    3 days ago


    Dublin, Dublin City, Ireland Flogas group Full time

    Join to apply for the Billing Executive role at Flogas Ireland3 days ago Be among the first 25 applicantsAbout the role:Reporting to the Customer Operations Manager, the Billing Executive will assist with the overall billing of both gas and electricity customers served, as well as providing support to the wider operations team. The role is a mix of market...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Support Analyst / Export Analyst, DublinClient:CplLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:ff77b6250ee1Job Views:90Posted:21.01.2025Expiry Date:07.03.2025Job Description:Customer Support Analyst / Export AnalystSalary: Negotiable, based on experienceContract: Fixed...

  • Billing Executive

    7 days ago


    Dublin, Dublin City, Ireland Flogas Full time

    About the role:Reporting to the Customer Operations Manager, the Billing Executive will assist with the overall billing of both gas and electricity customers served, as well as providing support to the wider operations team. The role is a mix of market and data analytics coupled with process orientated tasks. As part of the operations team the role will...


  • Dublin, Dublin City, Ireland Sanderson Recruitment (Ireland) Limited Full time

    Sanderson is partnering with a prominent health care facility in Dublin City Centre to recruit a Billing Specialist on a permanent basis. Responsibilities: Generate accurate and timely invoices for inpatient stays and procedures. Liaise with hospital departments to ensure all billable procedures are captured. Monitor billing accuracy and ensure compliance...


  • Dublin, Dublin City, Ireland Flogas group Full time

    About the RoleWe are seeking a talented Billing Operations Specialist to join our team at Flogas Ireland. As a key member of our operations team, you will be responsible for assisting with the overall billing process for gas and electricity customers.Our CompanyFlogas Ireland is part of the DCC Group and has established itself as a leading provider of energy...


  • Dublin, Dublin City, Ireland twentyAI Full time

    Position SummaryTwentyAI is looking for a highly skilled Billing Operations Manager to join our team. You will be responsible for managing client billing processes, ensuring accuracy in fee calculations, and supporting financial reporting. Your ability to analyze complex financial data will drive our business forward.Main Responsibilities:Develop an...