Renewals Manager, EMEA

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Enterprise Customer Success and Enterprise Account Executives team to maintain and grow our account base.

You'll proactively manage a portfolio of Enterprise client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region.

About your skills: Ability to demonstrate B2B SaaS Renewals experience of 2+ years working with mid-level large, Enterprise Accounts.

• Ability to demonstrate B2B SaaS Renewals experience of 2+ years working with mid-level large, Enterprise Accounts.
• Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.
• Ability to work autonomously and with the flexibility to accommodate the regions you are working across
• Ability to negotiate terms for complex deals while maintaining great client relationships
• Superior time management skills; excellent attention to detail
• Experience managing clients with , Gainsight a plus
• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes
• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

What you'll be doing:

• Own approximately 45 renewals quarterly for Enterprise customers in EMEA
• Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.
• Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.
• Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.
• Directly negotiate all renewal terms with client procurement teams.
• Maintain a 4-month rolling forecast and track all renewal activity in Salesforce

Why work here?

• You'll grow here. Learning is part of the job. You'll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
• AI is real here. We use it in the way we learn and the way we work. You'll have the space and tools to experiment, apply, and get better at using AI in practical ways.
• You'll own your work. We trust people to lead, make decisions, and follow through.
• You'll Build With Others. We collaborate openly and shape ideas together.
• You'll see your impact. What you build helps people grow their skills, change their careers, or find a path forward.

Our Benefits Start With U. Our benefits start with you and are built to provide you and your family with protection and care. Benefits vary by region. For details on region-specific benefits, please refer to regional benefits information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

Udemy values diversity and inclusion and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

Information regarding data privacy is available within the Udemy Careers Privacy Notice.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• E-Learning Providers

Referrals increase your chances of interviewing at Udemy by 2x